ALL BPO SERVICES PHILIPPINES
Every BPO service you can source in the Philippines.
56 service lines across voice, back-office and knowledge work — each delivered by vetted, mid-sized Philippine providers and matched to your requirements at no cost to you.
56 service lines
110+ vetted providers
$0 advisory fee
01FRONT LINE
Voice & CX
Call center outsourcing
Inbound, outbound and blended voice under SOC 2, PCI-DSS and TCPA controls.
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Contact center
Omnichannel operations across voice, chat, email and social.
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Customer service & support
CX teams measured on CSAT and resolution, not seat count.
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Technical support
L1–L3 helpdesk and product support with AI-assisted triage.
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Multilingual call center
Native-level support across 30+ languages from one hub.
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Agentic AI call center
Autonomous AI agents resolving end to end, supervised by specialists.
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Live chat support
Real-time chat teams that lift conversion and deflect voice volume.
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Email support
High-accuracy email queues run to first-response and resolution SLAs.
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02THE OPERATIONS BEHIND THE OPERATION
Back-Office & Admin
Back-office outsourcing
Processing, data operations and admin at $7–12 per hour fully loaded.
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Data entry & processing
High-volume keying and document processing at 99%+ accuracy.
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Order management
Order capture, tracking, exceptions and returns processing.
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HR & payroll
Payroll runs, benefits administration and HR helpdesk support.
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Recruitment process outsourcing
End-to-end recruitment — sourcing, screening and scheduling.
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Administrative support
Virtual assistants and admin teams for calendars, CRM and research.
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Multilingual back-office
Document and data operations delivered in 30+ languages.
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03REVENUE AND THE LEDGER
Finance, Sales & QA
Finance & accounting
AP/AR, bookkeeping and close support run to accuracy SLAs.
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Bookkeeping
Daily reconciliations and month-end close for US ledgers.
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Collections
FDCPA-compliant first- and third-party collections.
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Sales & lead generation
Outbound SDR teams booking qualified pipeline.
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Appointment setting
Calendar-qualified appointments for sales and clinical teams.
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04HIPAA-COMPLIANT DELIVERY
Healthcare & RCM
Healthcare BPO
Patient access, coding and billing — 98% first-pass clean-claim rate.
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Revenue cycle management
End-to-end RCM from eligibility through denial management.
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Medical billing
Charge entry, claim submission and payment posting.
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Medical coding
Certified coders across ICD-10, CPT and HCC.
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Medical records retrieval
Fast, compliant retrieval for payers, firms and providers.
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Claims processing
Accurate claims adjudication support at scale.
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05CARRIER-GRADE OPERATIONS
Insurance
Insurance back-office & CX
Member and policyholder CX plus policy servicing.
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Insurance underwriting
Underwriting support, data gathering and risk documentation.
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Policy administration
Policy issuance, endorsements and renewals processing.
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Insurance verification
Eligibility and benefits verification for providers.
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Insurance claims processing
FNOL, adjudication support and claims documentation.
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Premium audit
Premium audit support for P&C carriers.
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Loss run processing
Loss run ordering, retrieval and summarization.
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06ATTORNEY-SUPERVISED
Legal & Compliance
Legal process outsourcing
End-to-end legal support delivered under attorney supervision.
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Contract management
Contract abstraction, review and lifecycle management.
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Legal research
Case law and statutory research memos.
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Paralegal support
Litigation support, filings and case management.
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Document review & eDiscovery
Managed review teams for discovery at scale.
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Record retrieval
Records retrieved court-ready for litigation, claims and compliance.
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07ENGINEER-SUPERVISED TEAMS
Engineering & Technical
Engineering outsourcing
Design support across disciplines with senior checking.
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CAD & drafting
2D/3D drafting and BIM-ready deliverables.
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BIM coordination
Clash detection and model coordination.
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Mechanical & product design
Product design and mechanical engineering support.
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Civil & structural
Structural design support and detailing.
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08ACCURACY-SLA OPERATIONS
Data Services
Data management
Collection, cleansing, enrichment and validation.
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Data analytics
Dashboards, reporting and analyst support.
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Data science
Modeling and applied machine-learning support teams.
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Data mining & processing
Web research, extraction and structured datasets.
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09HUMAN DATA FOR MODELS
AI & LLM Services
AI data annotation
Human annotation for vision, speech and text models.
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Data labeling
Consensus-QA labeling with gold-set accuracy checks.
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LLM training & fine-tuning
SFT and preference data for large language models.
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Model evaluation & RLHF
Human evaluation, RLHF and red-teaming.
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AI data collection
Custom dataset sourcing with consent tracking.
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10PLATFORM INTEGRITY
Trust & Safety
Content moderation
24/7 moderation across text, image and video.
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Trust & safety
Policy enforcement, escalations and platform integrity.
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Content integrity
Misinformation, synthetic media and inauthentic-behavior review.
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Fraud detection & mitigation
Fraud investigation and chargeback mitigation.
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Not sure which service line fits?
Tell us what you are trying to move offshore — an advisor maps it to the right service lines and the six to ten providers best qualified to run them.