WHITE PAPERS & RESEARCH

The research behind a defensible sourcing decision.

In-depth reports on outsourcing strategy, destination economics, AI data operations, trust & safety and compliance — the analysis behind a confident, defensible sourcing decision, because acting on thin research is a wrong decision at scale, not a lost ticket.

Written by the principals 98 volumes & growing Free & ungated
THE SERIES · AT A GLANCE
Volumes published
98
Industries & services covered
20+
Free & ungated
100%
THE EXECUTIVE WHITE PAPER SERIES · 98 VOLUMES

One method, every vertical. The growing library.

Verified costs, audited benchmarks, and vendor-selection discipline — every volume co-authored by John Maczynski and Ralf Ellspermann.

Each paper opens one service line or industry: the fully-loaded cost stack, the benchmarks the top providers sustain, an anonymized case study with its first-year ROI, and the 7-Step Vendor Vetting Framework applied to that vertical.

BY CATEGORY

Services

White papers by service line — call center, AI & data, and back-office.

AI, Data & Automation 14 papers

Explore all AI & data services →
DATA, ANALYTICS & PROCESSING
AI TRAINING & EVALUATION
TRUST, SAFETY & FRAUD

Back-Office & BPO Services 34 papers

Explore all back-office services →
OPERATIONS & ADMINISTRATION
FINANCE, HR & SALES
HEALTHCARE REVENUE CYCLE
INSURANCE OPERATIONS
LEGAL
ENGINEERING & DESIGN
BY CATEGORY

Industries

White papers by industry — the same method applied to each vertical.
ANSWERED BY OUR PRINCIPALS

What leaders ask before they act on outsourcing research.

What leaders ask about the research itself — where the numbers come from, how they were verified, and how to use them.

How current is the research in these volumes?+
Every paper carries its publication month on the cover, benchmarks are drawn from live engagement instrumentation rather than survey averages, and the underlying provider map is re-verified continuously. When market rates move materially, a volume gets revised — not left to age quietly.— Ralf Ellspermann, CSO
Are the case studies real engagements?+
Yes. Each one is an anonymized client engagement — identifying details generalized under NDA — with outcomes verified against holdouts or prior-year cohorts. The methodology notes at the back of every volume show exactly how each figure was built.— John Maczynski, CEO
Do I have to hand over an email address to read them?+
No. Every volume is free and ungated, on screen and as a downloadable PDF. We would rather the analysis earn the conversation than a form force it.— John Maczynski, CEO
Can I cite or republish this material?+
Reproduction with attribution is permitted — name the volume, the firm, and the publication month. Journalists and analysts who need underlying method detail can reach us directly.— Ralf Ellspermann, CSO
Which volume should I read first?+
Start with the paper covering your vertical if one exists. If not, the Call Center Outsourcing paper lays out the vetting framework and cost methodology that every later volume applies to its own industry.— Ralf Ellspermann, CSO
My industry is not covered yet — will it be?+
The series is ongoing and the queue is prioritized by reader demand. Tell us what you need; a named request usually moves a vertical up the schedule.— John Maczynski, CEO