Leadership

Our leadership team is composed of multi-awarded BPO executives with decades of Fortune 500 outsourcing experience. Our team is dedicated to driving long-term success for clients through strategic consulting, operational excellence, and thought leadership. Unlike "lead generators", "brokers", or "operators of marketplaces" often encountered in the BPO space, our executives have the deep domain expertise, operational experience, and global vendor relationships needed to effectively advise, guide, and lead clients throughout their entire outsourcing journey, no matter where in the world.  

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John Maczynski

Co-CEO

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John Maczynski

John Maczynski is a seasoned executive in the BPO industry, boasting 38 years of leadership experience. John has operated in over 30 countries and has been involved in BPO engagements worth well over US$1 billion. As the Co-CEO of PITON-Global,  and with more than 20 years of executive leadership experience at the largest global contact center, he possesses a wealth of outsourcing experience rarely found in this industry.

John has led the outsourcing efforts for numerous Fortune 500 corporations, employing a consultative approach to combat the "one-size-fits-all" standard often seen in the BPO space. He is regarded as a thought leader, industry expert, and client advocate. With his extensive experience in administering and responding to hundreds of BPO RFPs and selection processes, John knows how to identify meaningful differences between companies, focusing on helping his clients make thoughtful decisions on suppliers that best fit their needs.

Industry Specialization

E-commerce/Retailtech
Financial Services/Fintech
Healthcare/Healthtech
Insurance/Insurtech
Information Services/Infotech
Telecommunication
Technology
Life Sciences
Pharma

Highlights

38 Years
Global BPO Experience
20+ Years

Leadership Position with the
World’s #1 BPO

US$1 Bn

in BPO Contracts
Bought or Sold

20+ Years
Outsourcing Experience with Fortune 500 Clients
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Ralf Ellspermann

Co-CEO & CSO

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Ralf Ellspermann

Ralf Ellspermann is a highly accomplished BPO executive with over two decades of award-winning call center and business process outsourcing experience in the Philippines. Since 2001, Ralf has assisted companies, ranging from high-growth startups to Fortune 500 corporations, in successfully migrating their contact center and back-office outsourcing requirements to the Philippines. He is an internationally recognized expert in business process and contact center outsourcing and a sought-after speaker at some of Asia's leading BPO conferences. These include NASSCOM's Annual ITES & BPO Strategy Summit in Bangalore, India; the 5th International Outsourcing Summit in Manila, Philippines; and the Asia BPO Summit in Mumbai, India. Ralf has also received numerous awards and industry recognitions, including the Excellence & Leadership in Outsourcing Award, the Outsourcing Executive of the Year Award, and the Excellence in Customer Service Award.

Industry Specialization

Education/Edtech
Travel/Traveltech
Hospitality/Hospitalitytech
Energy
Super Apps
Real Estate/Proptech
Entertainment

Highlights

23+ Years

BPO Experience in the Philippines

7

Industry Awards& Recognition

12+ Years

BPO Experience with SMEs as Vendor/Provider

11+ Years

BPO Experience as a  Consultant/Advisor

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