CX-Based Outsourcing to the Philippines & India
In the dynamic realm of the global marketplace, the pivotal role of Customer Experience (CX) in driving business success is undisputed. As a leading BPO advisory firm, we specialize in linking companies with top-tier BPOs, not just in the Philippines and India, but across an expansive network in 35 additional countries. Our expertise lies in identifying and facilitating partnerships that integrate customer service, technical support, and back-office operations, thereby enriching customer interactions.
Our firm stands as a bridge between businesses and a diverse array of BPOs in these 37 countries. Each region, including the Philippines with its empathetic customer service, and India with its technological and strategic depth, contributes uniquely to the tapestry of customer experience solutions we offer. Our role is to guide businesses in navigating this global landscape, ensuring they find the right partners that embody a perfect blend of technology, strategy, and human touch.
We provide advisory services that are in tune with the global shift towards a more holistic, customer-centric approach. By leveraging our extensive network, we help businesses connect with BPOs that excel in delivering customer-focused services, including call and contact center outsourcing, and integrated BPO solutions.
Our deep understanding of the global technological landscape, combined with insights into regional specializations, allows us to advise businesses on forming the most effective partnerships. Whether it’s harnessing the genuine customer interaction skills of Filipino agents or the technological acumen of Indian professionals, our advisory services ensure an elevation in the overall customer experience.
We facilitate connections that transform customer interactions from mere transactions into meaningful relationships. Our expertise helps businesses choose BPO partners that not only efficiently resolve issues but also significantly enhance brand loyalty and customer satisfaction.
As an advisory firm, we view BPO as a strategic tool that transcends the traditional notion of cost-saving. We position ourselves at the forefront of a customer-centric future, guiding companies to outsourcing partners that deeply understand and connect with customers.
Our vision is to revolutionize the approach businesses take towards customer relationships, steering them towards collaborative, engaging, and empathetic experiences. With a commitment to technological expertise and market insights, we assist companies in setting new standards in customer care. This approach is about evolving beyond service delivery, fostering BPO partnerships that facilitate meaningful and profound customer engagement across the globe.
Co-CEO & CCO
Are you looking for an onshore, nearhsore, or offshore outsourcing solution? Don't know where to start? I am always happy to help.
Success in outsourcing isn't a matter of chance, but rather the result of a meticulously defined process, a formula that Fortune 500 companies have diligently honed over time. This rigor is a significant factor in the rarity of failures within these industry titans' outsourced programs.
Having spent over two decades partnering with and delivering Business Process Outsourcing (BPO) solutions to Fortune 500 clients, John possesses an in-depth understanding of this intricate process. His comprehensive approach incorporates an exhaustive assessment of outsourcing requirements, precise vendor sourcing, and a robust program management strategy.