Industries
With over two decades of experience in the global BPO industry, PITON-Global has developed unparalleled expertise across more than 20 industry verticals. We understand that each industry faces unique challenges, regulatory requirements, and customer expectations in today's rapidly evolving business landscape.
Our industry-specialized teams combine deep domain knowledge with cutting-edge technology and proven methodologies to deliver customized outsourcing solutions that drive measurable results. Whether you need comprehensive contact center services, back-office support, or specialized business process management, our tailored approach ensures your operations are optimized for efficiency, quality, and growth.
By partnering with PITON-Global, you gain a strategic advantage that allows you to focus on your core business while we handle the operational complexities with precision and care. Our industry-specific expertise translates into faster implementation, reduced operational risks, and enhanced customer experiences that directly impact your bottom line.
Explore our industry solutions below to discover how we can transform your business operations and help you stay ahead in your competitive landscape.

- Customer service and account management
- Loan processing and mortgage support
- Fraud detection and prevention
- Credit card operations and disputes resolution
- Regulatory compliance and reporting
- Collections and recovery
- Financial data processing and analysis

- Digital payment support and troubleshooting
- Virtual banking assistance
- Cryptocurrency and blockchain support
- Mobile app user experience enhancement
- KYC/AML verification and compliance
- API integration and technical support
- Data analytics and business intelligence

- Omnichannel customer support (chat, email, voice, social)
- Order management and processing
- Returns and refunds handling
- Inventory management support
- Product catalog maintenance
- Marketplace management
- Customer retention programs

- Patient scheduling and appointment management
- Medical billing and coding
- Claims processing and revenue cycle management
- Telehealth support
- Electronic health record (EHR) management
- Patient follow-up and care coordination
- Healthcare compliance and documentation

- Medical device and wearable tech support
- Health app user assistance
- Remote patient monitoring support
- Digital health platform management
- Healthcare data analysis and reporting
- Telehealth coordination
- Regulatory compliance for health technologies

- Technical product support (Tier 1-3)
- Software troubleshooting and bug tracking
- Cloud services support
- IT help desk and infrastructure management
- User onboarding and training
- Quality assurance and testing
- Product feedback collection and analysis

- Policy administration and servicing
- Claims processing and management
- Underwriting support
- Premium collection and billing
- Customer service and retention
- Agency and broker support
- Compliance and reporting

- Digital insurance platform support
- Virtual claims processing assistance
- AI and automation implementation support
- Usage-based insurance program management
- Customer data analysis and insights
- Digital policy management
- Regulatory technology (RegTech) support

- Reservation management and booking support
- Itinerary changes and cancellations
- Travel disruption management
- Loyalty program administration
- Destination information and recommendations
- 24/7 traveler assistance
- Travel documentation support

- Reservation and booking management
- Guest services and concierge support
- Revenue management support
- Loyalty program administration
- Review management and response
- Food delivery coordination
- Event planning assistance

- Community management and engagement
- Social media monitoring and moderation
- Customer service via social channels
- Content scheduling and management
- Social listening and trend analysis
- Influencer program support
- Campaign performance tracking

- Property listing management
- Lead qualification and follow-up
- Appointment scheduling
- Document processing and verification
- Tenant/buyer screening
- Property management support
- Market research and analysis

- Reservation and ticketing support
- Flight information and updates
- Disruption management and rebooking
- Loyalty program administration
- Baggage tracking and claims
- Check-in assistance
- Crew scheduling support

- Order tracking and management
- Shipment status updates
- Delivery scheduling and coordination
- Returns processing
- Inventory management support
- Customs documentation assistance
- Carrier management and optimization

- Student enrollment and registration support
- Financial aid processing
- Academic advising assistance
- Online learning platform support
- Alumni relations management
- Program administration
- Educational content management

- Technical support for services and devices
- Billing inquiries and resolution
- Plan changes and upgrades
- New service activation
- Network issue troubleshooting
- Retention and loyalty programs
- Regulatory compliance support

- Clinical trial support and patient recruitment
- Pharmacovigilance and adverse event reporting
- Medical information services
- Regulatory affairs support
- Market access and reimbursement assistance
- Sales operations and CRM management
- Healthcare provider engagement

- Research and development administration
- Laboratory data management
- Regulatory documentation and submission support
- Investor relations assistance
- Intellectual property management
- Clinical trial coordination
- Supply chain and logistics support

- Scientific data processing and analysis
- Research documentation and compliance
- Quality assurance and control support
- Clinical operations management
- Regulatory affairs assistance
- Market access and commercialization support
- Healthcare professional engagement

- Customer service and account management
- Billing inquiries and payment processing
- Service activation and deactivation
- Meter reading coordination
- Outage reporting and management
- Energy efficiency program support
- Regulatory compliance assistance

- Data verification and validation
- Content management and curation
- Database maintenance and updates
- User access and subscription management
- Research and information retrieval
- Report generation and distribution
- Compliance and quality assurance

- Order processing and confirmation
- Restaurant coordination and communication
- Delivery tracking and updates
- Customer service and issue resolution
- Menu management and updates
- Driver/courier support
- Loyalty program administration

- Content management and editing support
- Subscription management
- Digital rights management
- Author and contributor coordination
- Production and distribution assistance
- Audience engagement and feedback management
- Analytics and performance reporting

- Customer service and vehicle inquiries
- Dealer support and coordination
- Warranty claims processing
- Parts ordering and inventory management
- Service appointment scheduling
- Technical support and troubleshooting
- Connected vehicle services support

- User onboarding and KYC/AML support
- Wallet setup and transaction assistance
- Trading platform customer support
- Security incident response
- Community management and engagement
- Technical documentation and knowledge base maintenance
- Regulatory compliance assistance

- Digital property platform management
- Virtual property tour coordination
- Smart home technology support
- Property management software assistance
- Real estate analytics and data processing
- Tenant/landlord communication management
- Property listing optimization and verification



