World-Class
John Maczynski, Co-CEOOptions are a valuable currency in both life and business, and the realm of call center and business process outsourcing to the Philippines is no different. The ability to compare providers, each with their unique blend of industry-specific expertise (or lack thereof), service offerings, processes, and technological prowess, allows you to make an informed outsourcing decision. Unfortunately, many companies overlook their potential 'hidden champions' and instead inadvertently align with undifferentiated suppliers. These providers often fail to deliver the optimal mix of capabilities, experience, and cost-effectiveness, leading to missed opportunities, poor customer experiences, a damaged reputation, unexpected expenses, and ultimately lost revenue. However, with the right expert guidance, these common pitfalls can be easily sidestepped.
The game changer
With decades of executive leadership experience in call center and BPO to the Philippjnes and 30 other countries, our team brings unparalleled expertise and a deep understanding of the global outsourcing landscape to your company. Employing industry best practices and accessing a global network of 'hidden champions', industry-leading BPO providers who possess deep domain expertise in your industry and services that you require.
Through rigorous vendor identification, evaluation, selection, and management processes—those used by Fortune 500 corporations—our approach ensures a perfect match with the most qualified BPO providers for your unique needs.
Working hand-in-hand with your company's team, our leadership team provides invaluable advice, guidance, and assistance throughout the entire outsourcing journey. This collaboration allows for seamless navigation through the complexities of outsourcing, helping you avoid common pitfalls and leading your business towards assured, long-term outsourcing success. What's more, our service is offered at no cost for companies with outsourcing requirements of 5 or more full-time-employees (FTEs).
When you choose to partner with us, you're not just gaining an global vendor sourcing expert; you're securing a team of trusted advisors dedicated to your success. Together, we can transform your approach to outsourcing, turning potential challenges into strategic advantages. Join us in shaping the future of call center and business process outsourcing to the Philippines and around the world. We look forward to working with you.
Clients
Meet the organizations that have sparked our passion, shaped our expertise, and cemented our reputation over the past two decades. Our executive leadership team has collaborated with these distinguished companies, cultivating deep domain expertise across several key industry verticals.
Services
Customer Support
Improve customer satisfaction and turn customers into brand advocates
Technical Support
Keep your customers happy and loyal with reliable technical support.
Customer Acquisition
Grow your customer base and win back lost customers with effective acquisition services.
Back Office
Streamline your back office processes with specialized support services (data entry and order processing)
Global Capabilities
Connecting You to the Hidden Champions of Global Business Process Outsourcing.
The successful execution of call center and business process outsourcing to the Philippines, or any other onshore, nearshore, or offshore destination, isn't a matter of happenstance. It demands a comprehensive understanding of the global vendor landscape—a domain where our expertise is distinctly evident.
With over five decades of industry experience to our credit, we possess the knowledge of who the 'hidden champions' are in each country and industry. We have an intricate knowledge of their specialized service areas in which they truly excel. Our knowledge becomes your invaluable asset, empowering you to navigate the complex terrain of outsourcing with both confidence and precision.
Check our Global Reach
The Imperative of CX in Outsourcing Decisions
Outsourcing call center services to the Philippines has become a prominent strategy for businesses seeking to maximize cost savings. However, a critical mistake many companies make is concentrating solely on cost reduction, overlooking the paramount importance of Customer Experience (CX).
The allure of the Philippines as a call center destination lies not merely in its ability to offer services at a lower cost, but in delivering a better and more efficient service. The emphasis here should be on "better" and "more efficient," qualities that are not inherently tied to the lowest price tag.
Industry-leading call centers in the country that heavily invest in the best people, processes, technologies, and state-of-the-art facilities hold a significant edge over low-cost providers. While premium providers might charge US$2-4 more per hour, they deliver a vastly superior customer experience and ROI.
The use of cutting-edge technology deployed in premium call centers increases efficiencies and significantly lowers operating costs. But outsourcing to the Philippines must be driven by more than just cost considerations. It only makes sense if the provider can deliver a better customer experience at a reduced cost. If this balance is not achieved, all cost-savings become irrelevant.
Quality and CX must always be the top priority to achieve long-term success. By aligning technology strategically with CX, premium call centers turn a potential cost-saving exercise into a competitive edge. This goes beyond mere cost savings and focuses on delivering top-tier customer experience.
Articles
Call Centres in the Philippines: A High-Growth Industry
In our global economy – with the growth of businesses ...
Call Center Outsourcing to the Philippines – The Country’s Key Competitive Advantages
For nearly twenty years, the call center outsourcing industry in ...
