Services

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Multilingual Support Outsourcing

With the rapid growth of e-commerce and the proliferation of digital channels, businesses are now connecting with customers from all over the world, and many of them require support in their own language. Providing multilingual support has become a key component of delivering a positive customer experience (CX).

Customers expect to be able to interact with brands in their preferred language, and businesses that fail to meet this expectation risk losing customers to their competitors. We understand the importance of multilingual support and offer a wide range of language capabilities delivered from onshore, nearshore, or offshore locations to help businesses connect with their customers in the way that works best for them.

Language Capabilities Overview
English
Spanish
Chinese
Hindi
Arabic
Bengali
Portuguese
Russian
Japanese
German
Javanese
Malay-Indonesian
Tagalog
Vietnamese
Italian
French
Turkish
Korean
Persian
Polish
Dutch
Greek
Thai
Bulgarian
Romanian
Czech
Hungarian
Swedish
Danish
Norwegian
Finish
Ukranian
Catalan
Hebrew
Indonesian
Kenyan
Case Study Snapshots
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Airbnb has outsourced multilingual customer support to a reputable service provider. This partnership enables Airbnb to offer timely and efficient support to its users across different regions, languages, and time zones. Outsourcing multilingual support has helped Airbnb maintain high levels of customer satisfaction and ensure smooth communication with its diverse user base.

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Adobe has partnered with an experienced outsourcing company to provide multilingual support for its customers worldwide. By outsourcing this function, Adobe can offer round-the-clock support in multiple languages, ensuring that customers receive prompt assistance regardless of their location. This collaboration has allowed Adobe to maintain high customer satisfaction levels while focusing on developing innovative software products and solutions.

Companies Outsourcing Multilingual Support Outsourcing
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MULTILINGUAL SUPPORT OUTSOURCING SERVICES - PHILIPPINES

The Philippines excels in providing multilingual support services, particularly in English and various Asian languages. Filipino professionals are renowned for their language proficiency and cultural adaptability, making them ideal for businesses seeking to bridge communication gaps in a diverse customer base. Their multilingual capabilities, combined with a customer-centric approach, ensure effective communication and enhanced customer satisfaction in various markets. These services encompass both front and back-office support, ensuring comprehensive assistance in all business areas.

MULTILINGUAL SUPPORT OUTSOURCING SERVICES - INDIA

India is celebrated for its vast multilingual support capabilities, providing services in numerous languages including English, Hindi, and a variety of other regional languages. This linguistic diversity, powered by a large and educated workforce, enables India to offer unparalleled support to global businesses. Indian professionals are known for their proficiency in both technical and customer support across different sectors, making India a preferred destination for companies looking to leverage extensive language skills and cultural adaptability to enhance their customer service experience. The support extends to both front and back-office operations, providing a full spectrum of services.

MULTILINGUAL SUPPORT OUTSOURCING SERVICES - SOUTH AFRICA

South Africa offers multilingual support services with a special focus on English, African, and major European languages. South African professionals’ ability to navigate different languages and cultures ensures that they can provide effective communication and support to a diverse international customer base. This linguistic versatility, combined with a high level of professionalism, positions South Africa as a prime destination for multilingual support needs. These services comprehensively cover both front and back office support functions.

MULTILINGUAL (BILINGUAL) SUPPORT OUTSOURCING SERVICES - MEXICO

Mexico specializes in bilingual support services, predominantly in Spanish and English. This linguistic capability, coupled with cultural affinity with both Latin American and North American markets, makes Mexican professionals highly effective in handling customer service and technical support. Mexico’s focus on bilingual training ensures seamless communication and a deeper understanding of customer needs in these key languages. Additionally, these services include both front and back-office functions, catering to a wide range of business needs.

MULTILINGUAL (BILINGUAL) SUPPORT OUTSOURCING SERVICES - COLOMBIA

Colombia is recognized for its excellent bilingual support services in Spanish and English. Colombian professionals are adept at providing customer-centric services, with a deep understanding of the nuances in both languages. This bilingual proficiency enables them to effectively cater to a broad range of international clients, making Colombia a strategic choice for businesses seeking versatile language support. The scope of these services encompasses both front and back-office tasks, ensuring all-encompassing assistance.

MULTILINGUAL SUPPORT OUTSOURCING SERVICES - THE UNITED STATES

The United States offers robust multilingual support services, with a workforce proficient in a wide array of languages. American professionals are skilled in handling diverse linguistic requirements, making them suitable for businesses targeting a global customer base. The U.S.’s emphasis on cultural diversity and linguistic training ensures high-quality communication across different languages and cultures. These services also include comprehensive front and back-office assistance, addressing a full range of business needs.

MULTILINGUAL SUPPORT OUTSOURCING SERVICES - CANADA

Canada’s multilingual support services are distinguished by a particular focus on English and French, reflecting the country’s official bilingualism. Beyond these, Canadian professionals also offer support in a wide range of other languages, catering to a global clientele. This capability stems from Canada’s multicultural workforce and its emphasis on inclusivity and diversity. The combination of fluent bilingual (English-French) services and additional language support makes Canada an exceptional choice for businesses seeking comprehensive and culturally sensitive customer service solutions. These extend to both front and back-office services, providing well-rounded assistance.

MULTILINGUAL SUPPORT OUTSOURCING SERVICES - AUSTRALIA

Australia provides high-quality multilingual support services, with a focus on English and Asian-Pacific languages. Australian professionals are trained in multiple languages, equipped to handle communication and support for a diverse clientele. Their emphasis on linguistic skills and cultural awareness ensures that Australian services meet the needs of businesses with a broad international reach. Additionally, these services cover both front and back-office support, offering a complete solution for business needs.

MULTILINGUAL SUPPORT OUTSOURCING SERVICES - THE UNITED KINGDOM

The United Kingdom is known for its sophisticated multilingual support services, with a workforce proficient in European languages as well as English. UK professionals excel in offering customer and technical support in various languages, catering to a diverse European market. The UK’s emphasis on language training and cultural sensitivity makes it an ideal choice for businesses seeking to provide high-quality support across multiple languages. Furthermore, the support includes both front and back-office operations, ensuring comprehensive business assistance.

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