What does outsourcing actually cost?
Real, fully-loaded per-agent rates across the three leading offshore destinations — modelled live for your function, headcount and coverage. No “request a quote” wall.
Price is a number. Cost is the whole picture.
A low hourly headline rate means nothing if attrition, ramp time or hidden seat fees erode it. Every figure in this guide is fully-loaded — the all-in monthly cost of a productive agent, including seat, technology, supervision and quality.
The single biggest lever. Onshore native talent commands 3–4× the fully-loaded cost of offshore — but geography also dictates accent, time zone and bilingual capability.
A back-office data agent, a voice CX rep and a bilingual technical engineer sit at very different points on the cost curve. Specialisation and certification raise the rate.
24/7 follow-the-sun coverage, peak-volume elasticity and real attrition all change the true cost per productive hour — not just the rate on the contract.
Model your outsourcing cost.
Pick a function, headcount and coverage. We model the fully-loaded monthly cost of your Philippines team and your savings against a US in-house team — instantly. Estimates use a $12/hour fully-loaded base rate that already includes team-lead and QA supervision.
Three offshore destinations, decoded.
Cost is only half the decision. Here’s how the three offshore destinations compare — like-for-like — on rate, talent depth, language, time zone and stability, so you match the destination to the work, not just the rate.
The world’s voice-CX capital. Deep, empathetic English-speaking talent and the most mature 24/7 contact-centre infrastructure on the planet — the default for US consumer brands.
The global leader in technical and knowledge work. Unmatched STEM bench depth for IT helpdesk, engineering support and finance & accounting at the lowest entry cost.
A neutral-accent premium voice destination prized by UK and US brands. Strong cultural affinity with Western consumers and notably lower attrition than Asia.
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