PHILIPPINE BPO CAPABILITIES ENTERPRISE DELIVERY

One country. The Philippines — delivery to every regulated industry.

PITON-Global sources and governs enterprise-grade customer experience, back-office, technical support and Agentic AI operations from a single, deeply governed hub in the Philippines — serving buyer markets across the United States, Canada, the United Kingdom, Australia and New Zealand, under the compliance frameworks that healthcare, financial-services and insurance buyers require.

Get your vendor shortlist → Explore service lines
1
Service delivery hub — Manila, Philippines
10
Primary and secondary buyer markets served worldwide
6
Core service lines, fully managed
65+
Years of combined leadership provenance
GOVERNED UNDER
HITRUST CSFSOC 2 Type IIISO 27001PCI DSSHIPAAGDPRNAIC-Aligned
01THE PHILIPPINES

The Philippines, one accountable footprint.

We run a single, deeply governed offshore hub — Manila-headquartered, English-fluent and built for regulated industries — delivering enterprise CX, back-office, technical support and Agentic AI operations to buyer markets across North America, the UK and Europe, the Middle East, Australia/New Zealand and advanced Asia-Pacific.

1
Delivery hub
Manila, Philippines
CORE 6 · PRIMARY DELIVERY METROSMature, scaled and infrastructure-ready — where the vast majority of enterprise delivery is placed.
Metro ManilaNCR · LUZON
The country’s largest talent pool — enterprise voice, CX and complex back-office delivered at scale.
$8–$16/hrfully-loadedLargest talent pool
Voice · CX · Complex back-office
CebuCENTRAL VISAYAS
The #2 hub — deep CX and IT-enabled services fed by strong university pipelines.
$8–$16/hrfully-loaded#2 delivery hub
CX · IT-enabled · Shared services
ClarkCENTRAL LUZON
Fast-growing economic-zone hub for CX and back-office, an hour north of Manila.
$8–$16/hrfully-loadedEconomic zone
CX · Back-office
DavaoDAVAO · MINDANAO
Mindanao’s premier hub — resilient voice and back-office with notably low attrition.
$8–$16/hrfully-loadedLow attrition
Voice · Back-office
IloiloWESTERN VISAYAS
Neutral-accent English talent for voice and higher-value knowledge processes.
$8–$16/hrfully-loadedNeutral accent
Voice · KPO
BacolodWESTERN VISAYAS
Cost-efficient CX and back-office with a fast-growing digital workforce.
$8–$16/hrfully-loadedCost-efficient
CX · Back-office
9 NEXT-WAVE DELIVERY CITIESIBPAP-recognized emerging Digital Cities we tap for capacity, redundancy and lower attrition.
BaguioCORDILLERA · LUZON
Highly educated summer-capital talent for CX and technical support.
CX · Tech supportNext-wave city
Cagayan de OroN. MINDANAO
Emerging northern-Mindanao hub for voice and back-office.
Voice · Back-officeNext-wave city
DumagueteCENTRAL VISAYAS
University town prized for neutral-accent English talent.
Voice · CXNext-wave city
Sta. RosaCALABARZON · LUZON
Southern-Luzon growth corridor for CX and shared services.
CX · Shared servicesNext-wave city
LegazpiBICOL · LUZON
Rising Bicol hub with strong English proficiency.
Voice · CXNext-wave city
NagaBICOL · LUZON
Compact, loyal workforce for voice and back-office roles.
Voice · Back-officeNext-wave city
BatangasCALABARZON · LUZON
Industrial-belt talent for back-office and support operations.
Back-office · SupportNext-wave city
TaclobanEASTERN VISAYAS
Emerging Visayas site for voice and data processing.
Voice · DataNext-wave city
General SantosSOCCSKSARGEN · MINDANAO
Southern-Mindanao emerging hub for CX and back-office.
CX · Back-officeNext-wave city

Across Luzon, the Visayas and Mindanao, our Philippine delivery network reaches IBPAP-recognized Digital Cities in nearly every region — so we can stand up capacity, business-continuity redundancy and the right talent profile wherever your operation needs it.

02SERVICE LINES

Six managed disciplines, one accountable partner.

Whether you need a single team or an end-to-end operation, PITON-Global sources, stands up and governs the right capability — with the same KPI discipline and security posture across every line.

Customer Experience
Omnichannel voice, chat, email and social — sales, retention and care across every touchpoint and time zone.
Back-Office & Operations
Data, document and transaction processing, order management and complex workflow administration at scale.
Technical Support
Tier 1–3 helpdesk, IT support and product troubleshooting for software, hardware and connected devices.
Agentic AI & Human-in-the-Loop
AI orchestration with a mandated human-in-the-loop — automation that lifts quality and lowers cost at the same time.
Finance & Accounting
AP/AR, reconciliation, collections and reporting under audit-ready, SOX-aware controls.
Trust, Safety & Risk
Content moderation, fraud review, KYC/AML and policy enforcement at platform scale.
03 · BUILT FOR REGULATED INDUSTRIES

Where a mistake is a compliance event — not just a ticket.

Healthcare, financial-services and insurance buyers can’t afford a generic vendor. Every partner we place is audited against the controls your regulators expect — before they ever touch your data.

Healthcare & Healthtech
RCM, clinical coding, prior auth and patient support under HIPAA and HITRUST CSF.
Financial Services & Fintech
KYC/AML, fraud, disputes and collections under SOC 2 and PCI DSS controls.
Insurance & Insurtech
FNOL, claims and underwriting support under NAIC-aligned, audit-ready governance.
Technology & SaaS
Agentic support, HITL AI training and Tier 1–3 technical operations.
E-Commerce & Retail
Revenue recovery, order care and trust & safety across peak-season scale.
Life Sciences
Device support, patient-assistance programs and continuity-critical operations.
AI & ML
Data labeling, LLM fine-tuning, RLHF and model evaluation with expert human-in-the-loop teams.
Robotics & AVs
Sensor-data annotation, edge-case labeling and QA for robotics and autonomous-vehicle programs.
Social Media
Community management, content moderation and 24/7 engagement at platform scale.
03SERVICE DELIVERY OPTIONS

Delivered the way your operation runs.

On-site, remote or hybrid — we match the delivery footprint to your security posture, talent strategy and cost profile, and govern the same KPIs across every model.

MODEL 01
On-Site
Dedicated teams operating from secured, access-controlled facilities — built for workloads with strict data-residency, supervision or PCI/HIPAA containment requirements.
MODEL 02
Remote
Distributed work-from-home agents under managed-device, VPN and continuous-monitoring controls — the fastest path to scale and the widest access to specialized talent.
MODEL 03
Hybrid
A blended footprint — sensitive functions on-site, scalable volume remote — tuned per program to balance compliance, continuity and cost without compromising on either.
04THE ENGAGEMENT MODEL

The market, vetted. The decision, yours.

PITON-Global holds no vendor relationships to protect and no marketplace to feed. The shortlist you receive is built around your requirements and governed by three disciplines that compound over the life of the engagement.

PILLAR 01
Vendor-agnostic diligence
Your requirements get measured against our own performance data and what providers actually do in production — not against a sales-driven list. We answer to you, not to any vendor.
PILLAR 02
Performance governance architecture
We stand up KPI and governance frameworks built to survive growth, so the program still hits its standard years after launch — not only on day one.
PILLAR 03
Human-in-the-loop AI integration
We weave AI and automation into delivery across the full footprint with a human kept firmly in the loop — pushing cost and experience quality up together, never trading one away.
05COMPLIANCE & SECURITY

Audit-ready before day one.

Every partner we place is vetted against the security and regulatory controls your industry demands — data residency, access governance, BCP and continuous monitoring — and documented for your auditors before go-live.

✓Data residency and segregation mapped to your jurisdiction
✓Role-based access, encryption and continuous monitoring
✓Business continuity and disaster-recovery planning
✓Documented control evidence for your audit teams
HITRUST CSF
Healthcare-grade information protection.
SOC 2 Type II
Operating-effectiveness of controls over time.
ISO 27001
Certified information-security management.
PCI DSS · HIPAA
Payment-card and protected-health data handling.
WORK WITH PITON-GLOBAL

Tell us the scope. We’ll map the capability.

Share your requirements and we’ll return a vetted, best-fit shortlist across the geographies, service lines and compliance frameworks your operation needs — free and with no obligation.

Get your vendor shortlist → Meet the leadership
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