Every alert you close late is a regulator’s question waiting. Every one you close wrong is worse.
Customer onboarding and KYC, CDD and EDD, sanctions and PEP screening, transaction-monitoring alert review, periodic refresh and SAR preparation — run by Philippine financial-crime analysts to your procedures with four-eyes QA, so backlogs clear, decisions hold up, and every case file is audit-ready.
John Maczynski, CEO · Ralf Ellspermann, CSODesigned for programs scaling from 5 – 500+ FTEs
Our alert backlog is growing, decisions vary by analyst and our last exam flagged weak case narratives. Can an outsourced KYC/AML team fix this to a regulator’s standard?
Yes, if the team works to your written procedures with independent QA and treats the case narrative as the product. Vetted Philippine financial-crime teams staff certified analysts (CAMS, ICA), run four-eyes review on every decision, write narratives to a template examiners can follow, and report quality alongside throughput.
In financial crime operations, a fast decision with a thin narrative fails the exam, triggers a look-back and costs more than the backlog it cleared. KYC/AML here is scored on QA pass rate and narrative quality, then on throughput.
Four stations, run for every customer and alert — verify, assess, decide, document.
Financial-crime operations are judged on the file, not the speed.
Identity and document verification, beneficial-ownership collection, business verification and risk-rating at onboarding, using your IDV tools and procedures. The control: every data point has a source and a timestamp in the file.
Sanctions, PEP and adverse-media screening with false-positive disposition, CDD for standard risk, EDD with source-of-wealth and source-of-funds for high risk. The control: disposition rationale is written, not ticked.
Transaction-monitoring alert review at L1 and L2, pattern analysis, customer outreach for information, and escalation of suspicious activity. The control: four-eyes review on every close and every escalation.
SAR/STR narrative drafting for your MLRO’s decision, periodic KYC refresh by risk tier, and management information on volumes, quality, aging and typologies.
“Regulators don’t read dashboards; they read case files. The teams that do this well write every narrative as if the examiner is reading over their shoulder, because one day they will be. Throughput matters, but only after the file is right.”
High-volume digital onboarding, wallet and transaction screening, Travel Rule support and rapid scaling for growth-stage platforms. Sector context is on our Blockchain & Crypto and Fintech pages.
Alert review, EDD, periodic refresh and remediation programs for banks, payment institutions and lenders, under FinCEN, FCA, AUSTRAC and BSP-aligned procedures. Sector context is on our Banking page.
Surge teams for backlog clearance, regulator-mandated look-backs and KYC remediation, with defined scope, sampling QA and closure reporting. Card and payment fraud review is on our Fraud Detection page.
A clearance shop vs. an operation whose files survive the exam.
Seven dimensions, read as risk vs. protection.
You own the risk appetite, the procedures and every SAR decision. We supply analysts and QA — never a filing decision.
Analysts work to your documented procedures and risk-rating methodology. Suspicious-activity decisions and filings remain with your MLRO or BSA officer; analysts prepare and recommend.
Every close, escalation and refresh decision is independently reviewed before it is final. QA results are reported to you weekly, by analyst.
Fraud Detection & Mitigation covers transaction and account fraud; Banking, Fintech and Blockchain cover the sectors. This page covers KYC and AML operations as a function.
Data-residency rules, certain law-enforcement requests and specific jurisdictions may require onshore analysts. We identify them in scoping.
Indicative 2026 rates — priced by role, fully loaded per hour.
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Per-alert and per-case pricing available for backlog and remediation programs. Rates confirmed per engagement.
Scope my KYC/AML program →BSA/AML, FinCEN and OFAC (US) · FCA and MLR 2017 (UK) · AUSTRAC (Australia) · BSP and AMLC (Philippines) · FATF recommendations and Travel Rule for virtual assets · SOC 2 Type II / ISO 27001 — certified · GDPR, RA 10173 for customer data · Data residency assessed per jurisdiction.
A financial-crime team live in 8 weeks — procedures and QA in place before the first alert is closed.
A gated stand-up. Analysts close cases only after passing procedure certification and a calibration round reviewed by your compliance team.
Before a vendor closes your alerts, can they show you a case file you’d hand to an examiner?
Three checks separate a financial-crime operation from a clearance shop.
“Ask a prospective KYC/AML partner to walk you through one closed alert, start to finish, from their case system. If you cannot follow why it was closed without them explaining, neither will the examiner.”
Clear the backlog. Keep the quality. Pass the exam.
Tell us your volumes, tools and jurisdictions, and we’ll hand you 6–10 vetted Philippine KYC/AML providers, every one assessed on case-file quality and QA results.
Book Your Free Call →The questions compliance teams ask before outsourcing KYC and AML operations.
Straight answers from the two principals accountable for each engagement.
What KYC and AML work can be outsourced?+
Is it acceptable to regulators to outsource AML operations?+
Are the analysts certified?+
Which tools do your teams work in?+
How is quality controlled?+
Can you clear a backlog quickly?+
Do you handle crypto and Travel Rule requirements?+
What about data residency?+
How is KYC/AML outsourcing priced?+
What does KYC/AML outsourcing cost in the Philippines?+
Two Decades Building and Advising Award-Winning Philippine BPO Operations
Ralf benchmarks financial-crime operations on case-file quality, QA model and analyst certification.
View full bio →
Former Global EVP of the World’s Largest Contact Center · Four Decades of Outsourcing Experience
John reviews the outsourcing governance and commercial terms behind each KYC/AML program on this page.
View full bio →Re-audited as FinCEN, FCA, AUSTRAC, BSP and FATF guidance changes. Every benchmark on this page is held to PITON-Global’s internal vetting standard.