Revenue you’ve booked isn’t cash until it’s applied. An AR team is how it gets there faster.
Invoicing, cash application, deductions and dispute resolution, customer credit and early-stage B2B collections — run by Philippine AR specialists inside your ERP, so cash lands on the right account the day it arrives and DSO comes down quarter by quarter.
John Maczynski, CEO · Ralf Ellspermann, CSODesigned for programs scaling from 5 – 500+ FTEs
Our DSO keeps creeping up, we have millions in unapplied cash and our AR team spends its time chasing remittances. Can an outsourced AR team bring DSO down without upsetting customers?
Yes, because most DSO problems are process problems, not customer problems. Vetted Philippine AR teams apply cash the day it arrives by matching remittances to open items, resolve deductions and disputes at the root with sales and logistics, and run polite, structured early-stage collections by customer segment.
Cash that sits unapplied shows as overdue on a customer who already paid, triggers a collections call that damages the relationship, and hides real delinquency. AR here is scored on same-day application, DSO and dispute cycle time, not calls made.
Four stations, run daily — bill right, apply fast, resolve at the root, collect with care.
DSO falls when billing is accurate, cash is applied same day and disputes are resolved where they start.
Accurate, timely invoicing to customer requirements — portals, PO references, formats — plus credit checks, limit reviews and onboarding. The control: billing errors are tracked to cause, because a wrong invoice is a dispute waiting to happen.
Lockbox, ACH, wire and card receipts matched to open items using remittance data, portals and rules, with exceptions researched the same day. The control: unapplied and on-account cash is aged daily and worked to zero.
Short-pays coded by reason — pricing, promotion, freight, returns — validated against contracts and proofs, resolved or charged back with sales, trade and logistics. The control: every deduction has an owner and a clock.
Segmented, scheduled outreach by customer value and risk, from reminders to calls, with escalation paths to your sales owners; aging, DSO and cash forecasts for your close. Late-stage recovery is a separate discipline.
“I have seen companies with strong sales and weak cash because nobody owned the middle: invoices went out wrong, payments sat unapplied and customers got chased for money they had already sent. A good AR team owns that middle, and the CFO sees it in DSO within a quarter.”
High-volume remittance matching across lockbox, ACH, wire, card and portal payments, including partial and consolidated payments and remittance retrieval from customer portals.
Consumer-goods and distribution deduction management: promotion validation, freight and shortage claims, chargeback processing and trade-spend reconciliation.
Early-stage B2B collections by customer segment, credit reviews and limit management, and customer-portal support. Past-due consumer and late-stage recovery are on our Collections page; the payables side is on Accounts Payable.
A dunning desk vs. an AR operation that works the whole order-to-cash cycle.
Seven dimensions, read as risk vs. protection.
You own the customer relationship, credit policy and write-off authority. We supply the AR operation — never a collections call your sales team hasn’t sanctioned.
Credit limits, holds and write-offs follow your policy and approval matrix in your ERP. The team recommends; your credit manager decides.
Key accounts are handled with your sales owners in the loop; outreach cadence, tone and escalation are agreed per segment before any call is made.
Collections covers past-due and late-stage recovery; Finance & Accounting covers the full function; Accounts Payable covers payables. This page covers AR: billing, cash application, deductions, credit and early-stage collections.
Seriously delinquent or disputed legal accounts belong with late-stage collections or counsel. We flag them rather than keep calling.
Indicative 2026 rates — priced by role, fully loaded per hour.
EQUIVALENT
EQUIVALENT
Rates confirmed per engagement; per-invoice or per-remittance pricing available for high-volume cash application.
Price my AR program →SOX-aware controls — cash application, credit and write-off approvals with segregation of duties · SOC 1 Type II / SOC 2 Type II — certified providers · PCI-DSS for card receipts and payment-by-phone · Fair collections practice — B2B outreach standards and, where applicable, FDCPA and state rules · GDPR, RA 10173 for customer data.
An AR team live in 8 weeks — cash application first, collections last.
A gated transition. Collections outreach starts only after cash application is current and the aging report is true.
Before a vendor works your receivables, can they show cash applied same day?
Three checks separate an AR operation from a dunning desk.
“Ask a prospective AR partner what their unapplied cash balance is as a share of monthly receipts for their largest client. Under 2% is an operation. Over 10% is a dunning desk with a nicer name.”
Turn booked revenue into applied cash, faster and with fewer calls.
Tell us your revenue, payment mix and ERP, and we’ll hand you 6–10 vetted Philippine AR providers, every one assessed on same-day application, deduction recovery and DSO results.
Book Your Free Call →The questions finance teams ask before outsourcing accounts receivable.
Straight answers from the two principals accountable for each engagement.
What does accounts receivable outsourcing include?+
Will outsourced collections damage customer relationships?+
Which systems do your teams work in?+
How do you handle deductions and short-pays?+
How quickly can DSO improve?+
Do you handle late-stage or legal collections?+
Can you retrieve remittances from customer portals?+
How is AR outsourcing priced?+
How long does AR transition take?+
What does AR outsourcing cost in the Philippines?+
Two Decades Building and Advising Award-Winning Philippine BPO Operations
Ralf benchmarks AR providers on same-day application, deduction recovery and collections segmentation.
View full bio →
Former Global EVP of the World’s Largest Contact Center · Four Decades of Outsourcing Experience
John reviews the credit-policy controls and commercial terms behind each AR program on this page.
View full bio →Re-audited as payment methods, portal practices and collections rules change. Every benchmark on this page is held to PITON-Global’s internal vetting standard.