TAG ARCHIVE · PITON-GLOBAL
call center Philippines
Articles from the PITON-Global Knowledge Center in this archive.
11 articles
01Articles
The Truth About Customer Experience and How Important it is Today
Customer experience is the sum of what a customer remembers about dealing with a company, and its importance…
Read article →
Ways to Motivate Call Center Staff and Boost Morale
Motivated agents stay longer, learn your product more deeply and treat your customers better, so a vendor’s approach…
Read article →
Being a Parent and an Agent: What Working Parents Mean for Your Offshore Team
Many of the steadiest people on a Filipino delivery floor are mothers and fathers, and how the vendor…
Read article →
How to Improve Agent Coaching Sessions in a Philippine Call Center
Coaching is the most expensive activity in a contact center that nobody prices, and the fastest way to…
Read article →
How the TRAIN Law Affects Call Center Services in the Philippines
The Tax Reform for Acceleration and Inclusion Act, Republic Act 10963, reaches a Philippine call center through the…
Read article →
4 Myths You Should Disregard About Philippine Call Centers
Four stubborn myths still color how people talk about call center work in Manila and Cebu, and a…
Read article →
Fresh Out of School: How Philippine Call Center Services can Get You on the Path to Your Dream
Most of the agents who will answer your customers’ calls from Manila or Cebu were hired within a…
Read article →
Things You Should Never Do in a Call Center Environment
Five habits get agents pulled off the phones faster than any others, and each one traces back to…
Read article →
Esprit de Corps: Mastering the Stages of Team Development in Offshore Agent Teams
Every new offshore agent team moves through predictable stages of team development before it delivers the quality you…
Read article →
The Story Of The Irate Customer And The Customer Service Associate
An irate customer is almost never created by the contact in which they finally shout. They are made…
Read article →
A Look At Filipino Call Centers – Capabilities And Attractiveness
Filipino call centers take the inbound and outbound calls of companies based elsewhere, most often in the United…
Read article →
Page 1 of 1 · 11 articles
Unlock cost-efficient growth with expert BPO guidance.
Partner with PITON-Global to connect with top outsourcing providers. Streamline operations, cut costs and scale with confidence — vendor-neutral and free of charge.
Book a Free Call →