WRITTEN BY · PITON-GLOBAL
Jedemae Lazo
Digital Marketing Champion | Strategic Content Architect | Seasoned Digital PR Executive
Jedemae Lazo is a powerhouse in the digital marketing arena—an elite strategist and masterful communicator known for her ability to blend data-driven insight with narrative excellence. As a seasoned digital PR executive and highly skilled writer, she possesses a rare talent for translating complex, technical concepts into persuasive, thought-provoking content that resonates with C-suite decision-makers and everyday audiences alike.
kateyb@piton-global.com
2046
articles published
01Articles
UNCATEGORIZED 11-min read
Achieving Superior Financial Performance Through Strategic Fintech Outsourcing to the Philippines
The Financial Performance Imperative in Modern Fintech The financial performance imperatives facing modern fintech companies require sophisticated approaches…
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UNCATEGORIZED 6-min read
The Human-AI Collaboration Model: Creating the Perfect Customer Support Ecosystem
In the rapidly evolving landscape of customer support, a new paradigm is emerging—one that neither surrenders completely to…
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UNCATEGORIZED 8-min read
How the Philippines Delivers World-class Customer Service Support
Over the past two decades, the Philippines has emerged as the global standard for customer service excellence. Its…
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UNCATEGORIZED 14-min read
Navigating Regulatory Compliance in Philippine Offshore Call Center Operations
Regulatory compliance stands as a critical cornerstone for Philippine offshore call center operations. As the industry continues to…
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UNCATEGORIZED 16-min read
The Economic Impact of Contact Center Growth on Philippine Regional Development
The rise of the contact center industry in the Philippines has transformed not only the country’s economic landscape…
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UNCATEGORIZED 8-min read
Scalable Call Center Solutions from India’s Leading Providers
As companies navigate growth, shifting customer expectations, and increasing competition, scalability in service delivery becomes more than a…
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UNCATEGORIZED 14-min read
Cultural Competency: Why Philippine Contact Centers Excel at Global Customer Care
In the competitive landscape of global business process outsourcing (BPO), Philippine call centers have established a distinctive reputation…
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UNCATEGORIZED 15-min read
How AI is Transforming Philippines-Based Contact Center Operations
The integration of artificial intelligence (AI) into Philippines-based contact center operations represents one of the most significant technological…
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UNCATEGORIZED 10-min read
Beyond Chatbots: The Next Generation of AI Tools Transforming Contact Centers
Contact centers have moved far beyond the rudimentary chatbots that once represented the cutting edge of automation. Today’s…
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UNCATEGORIZED 7-min read
Back-office Outsourcing Philippines: The Philippine Advantage
The Philippines has long been recognized as a global leader in voice-based outsourcing, but its role in the…
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UNCATEGORIZED 14-min read
The Evolution of Philippine Call Centers: From Voice to Omnichannel Customer Support
The Philippine call center industry has undergone a remarkable transformation over the past two decades, evolving from simple…
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UNCATEGORIZED 7-min read
Predictive Analytics in Call Centers: How Data is Revolutionizing Customer Experience
Far from the reactive, script‑driven operations of the past, today’s leading customer support centers are becoming sophisticated prediction…
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