WRITTEN BY · PITON-GLOBAL
Jedemae Lazo
Digital Marketing Champion | Strategic Content Architect | Seasoned Digital PR Executive
Jedemae Lazo is a powerhouse in the digital marketing arena—an elite strategist and masterful communicator known for her ability to blend data-driven insight with narrative excellence. As a seasoned digital PR executive and highly skilled writer, she possesses a rare talent for translating complex, technical concepts into persuasive, thought-provoking content that resonates with C-suite decision-makers and everyday audiences alike.
kateyb@piton-global.com
2046
articles published
01Articles
UNCATEGORIZED 16-min read
Contact Center Quality Assurance: Building Frameworks for Consistent Service Excellence
Few operational disciplines have more direct impact on both customer experience and business outcomes than quality assurance. The…
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UNCATEGORIZED 18-min read
Contact Center Knowledge Management: Strategies for Capturing, Organizing, and Leveraging Institutional Expertise
The difference between exceptional and mediocre contact center performance often comes down to a single factor: how effectively…
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UNCATEGORIZED 18-min read
Remote Contact Center Management: Building Virtual Teams for Exceptional Customer Service Delivery
The landscape of contact center operations has undergone a seismic shift in recent years. What began as a…
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UNCATEGORIZED 17-min read
Voice of the Customer in Contact Centers: Transforming Feedback into Strategic Operational Improvements
The difference between thriving and merely surviving often comes down to a single factor: how well organizations understand…
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UNCATEGORIZED 16-min read
Contact Center Workforce Management: Strategic Approaches to Forecasting, Scheduling and Intraday Management
In the high-pressure environment of modern contact centers, few operational disciplines have more direct impact on both customer…
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UNCATEGORIZED 16-min read
AI-Powered Agent Assistance: Enhancing Contact Center Performance Through Real-Time Intelligence
The modern contact center faces unprecedented challenges. Customer expectations continue to rise, with demands for faster resolution times,…
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UNCATEGORIZED 17-min read
Omnichannel Contact Center Strategy: Building Seamless Customer Experiences Across Digital and Voice Channels
Customers expect to engage with companies on their terms—whenever, wherever, and however they choose. The days of single-channel…
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UNCATEGORIZED 13-min read
BPO Innovation Management: Strategic Frameworks for Driving Continuous Improvement and Transformation
The transformation of Business Process Outsourcing from a cost-cutting transactional model into a strategic lever for business value…
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UNCATEGORIZED 31-min read
Real Estate Outsourcing to the Philippines: Lean Cost Structures, Lasting Returns
The imperative for cost optimization in real estate operations has intensified dramatically as market volatility, regulatory pressures, and…
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UNCATEGORIZED 14-min read
BPO Quality Management: Building Comprehensive Frameworks for Service Excellence and Continuous Improvement
The transformation of Business Process Outsourcing from a cost-focused, transactional model into a driver of strategic business growth…
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UNCATEGORIZED 18-min read
BPO Talent Management: Strategic Approaches to Human Capital Development in Outsourcing Environments
The transformation of Business Process Outsourcing from a cost-focused, transactional model into a driver of strategic business growth…
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UNCATEGORIZED 7-min read
BPO Client Relationship Management: Building Strategic Partnerships Beyond Transactional Outsourcing
The transformation of Business Process Outsourcing from a simple transaction‑based service model into a driver of strategic business…
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