WRITTEN BY · PITON-GLOBAL
Jedemae Lazo
Digital Marketing Champion | Strategic Content Architect | Seasoned Digital PR Executive
Jedemae Lazo is a powerhouse in the digital marketing arena—an elite strategist and masterful communicator known for her ability to blend data-driven insight with narrative excellence. As a seasoned digital PR executive and highly skilled writer, she possesses a rare talent for translating complex, technical concepts into persuasive, thought-provoking content that resonates with C-suite decision-makers and everyday audiences alike.
kateyb@piton-global.com
2046
articles published
01Articles
UNCATEGORIZED 13-min read
How to Prepare for Call Center Aptitude Tests in the Philippines
The Business Process Outsourcing (BPO) industry in the Philippines has emerged as a global powerhouse, contributing significantly to…
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OUTSOURCING TRENDS & INSIGHTS 11-min read
Collections Outsourcing to the Philippines: Mastering Back-Office Operations for Success
The Foundation of Collections Excellence The back-office infrastructure supporting collections operations represents the invisible foundation that enables front-office…
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UNCATEGORIZED 24-min read
Customer Experience Excellence: Delivering Superior Front-Office Insurance Services Through Outsourcing to the Philippines
The insurance industry has undergone a fundamental shift in recent years as customer expectations have evolved from simply…
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CALL CENTER 24-min read
Nurturing Talent Pipelines: Workforce Excellence in Contact Center Outsourcing Services to the Philippines
The Human Capital Foundation of Service Excellence The foundation of exceptional contact center outsourcing services rests upon the…
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CUSTOMER SERVICE AND SUPPORT 25-min read
Customer Acquisition in the Philippines Through Analytics: Redefining How Businesses Grow
The Analytics Revolution in Philippine Customer Acquisition The data revolution in customer acquisition has fundamentally transformed how organizations…
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OUTSOURCING TRENDS & INSIGHTS 15-min read
The Rise of BPO Services in India: How a Nation Became the Global Outsourcing Powerhouse
India’s journey from a peripheral player in global services to the epicentre of business process outsourcing (BPO) is…
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OUTSOURCING TRENDS & INSIGHTS 27-min read
The AI-Powered Future of Customer Care Outsourcing to India: Technology, Talent, and Transformation in the Digital Age
Exceptional customer experience is now the defining edge between industry leaders and the rest in an increasingly competitive…
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CALL CENTER 27-min read
The Philippine Advantage: Call Center Outsourcing Services Fueling Operational Mastery and Sustainable Growth
The paradigm of call center outsourcing has undergone a fundamental transformation, evolving from a primarily cost-driven strategy to…
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CALL CENTER 29-min read
Call Center Outsourcing Services to the Philippines: Building Stronger Customer Relationships Through Service Excellence
The landscape of customer service has undergone a profound metamorphosis over the past decade, driven by technological advancement,…
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CUSTOMER SERVICE AND SUPPORT 23-min read
The Competitive Edge: Leveraging Customer Service Outsourcing to India for Global Market Leadership
India’s business process outsourcing (BPO) industry, projected to reach $350 billion in revenue by 2025—nearly doubling its $177…
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CUSTOMER SERVICE AND SUPPORT 22-min read
From Cost to Capability: The Real Value of Customer Support Outsourcing to India
In today’s hyper-competitive business landscape, exceptional customer service has evolved from a nice-to-have service into a critical differentiator…
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CALL CENTER 37-min read
Accelerate Growth with Call Center Outsourcing to India: A Strategic Approach
In an era where customer experience defines competitive advantage, businesses worldwide are reimagining their approach to customer service…
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