Outcomes you can audit — not anecdotes.
Real engagement outcomes across fintech, healthcare, insurance, retail and legal — cost reduction, CSAT lift, accuracy and turnaround — each with the vetting and engagement model behind the result, because an unrepeatable win is a wrong decision at scale, not a lost ticket.
Four brands that let us put their name on the result.
Most of our work stays anonymous under NDA. These four engagements are published with the client’s name attached — a global travel platform, a top-two card processor, a global navigation-technology leader, and an international engineering consultancy.
CONSUMER TECH · CX & TECH SUPPORTGarmin Australia cuts support costs by more than half — and lifts NPS while doing it.
Garmin Australia needed to lower the operating cost of customer and technical support across its full device range — automotive, aviation, marine, and fitness GPS — without compromising the deeply technical, product-specific expertise its users expect.
PITON-Global guided Garmin to the Philippines and placed the program with a provider built for technical depth — launching lean with 15 agents, a team leader, a QA analyst, and an operations manager supporting voice, email, and chat.
Operating costs fell by more than 50% within the first 12 months — while customer satisfaction and Net Promoter Score rose substantially. The program grew from 15 agents to roughly 50 full-time employees within 18 months, covering every Garmin product line via voice, email, and chat.
“Ralf is an absolute pleasure to be partnered with. His professionalism, passion for his business, and understanding of his clients’ needs are both refreshing and rare. He possesses a unique quality that allows him to be flexible and engaging across all areas related to customer service, tech support, and call center operations. I have had nothing but positive experiences with PITON-Global, and I would recommend their services to any company that understands the GFC, recognizes the constraints in business, and shares a vision for the future. I wholeheartedly endorse Ralf and PITON-Global for the outstanding work they have done with me at GARMIN.”
PAYMENTS · CARD PROCESSINGThe world’s second-largest card processor builds its Philippine footprint from 30 seats.
TSYS — then the world’s second-largest credit card processor, now part of Global Payments — wanted to transition portions of its U.S. operations offshore, starting with just 30 agents. Global providers couldn’t give a launch that size real operational focus.
A medium-sized Philippine BPO with the adaptability and hands-on attention TSYS’s phased growth strategy required — capabilities the larger, more rigid providers could not match at that stage.
After a successful customer-service launch, TSYS expanded into customer acquisition and fraud support. Over three years the operation grew from 30 to more than 300 agents — a permanent operational footprint in the Philippines supporting sustained global growth.
“Working with Ralf and the PITON-Global team was one of the best decisions we made during our outsourcing journey to the Philippines. Their deep understanding of the local BPO landscape, combined with their hands-on, consultative approach, made what could have been a complex process feel seamless. Ralf took the time to truly understand our business needs and connected us with providers that were not only cost-effective but also aligned with our quality and compliance standards. PITON-Global didn’t just introduce vendors—they helped us build long-term strategic partnerships. Their integrity, professionalism, and insight were instrumental in our successful transition. I highly recommend Ralf and his team to any company considering outsourcing to the Philippines.”
TRAVEL · CONTENT INTEGRITYA 20-agent multilingual pilot that became Tripadvisor’s first major Philippine operation.
Tripadvisor needed to offshore multilingual content integrity work — travel review verification and fraud detection — but after evaluating six vendors, including global BPO giants, none offered the flexibility and hands-on attention a 20-agent launch deserves.
A mid-sized back-office provider with proven multilingual depth and an operating model built for small, high-impact launches — selected for cultural fit, scalability, and founder-level attention in the early phase.
The operation scaled 10× — from 20 to more than 200 agents in two and a half years, supporting 12 languages — and remains a stable partnership more than eight years on. It marked Tripadvisor’s first major operational presence in the Philippines.
ENGINEERING · PROFESSIONAL SERVICESA failing provider replaced — and the team doubled within twelve months.
Norman Disney & Young, a leading global engineering consultancy, was stuck with a Philippine provider that was underdelivering on sales support and administrative back-office work for its Australian operations.
After a detailed requirements assessment, we matched NDY to a vendor aligned with its operational, cultural, and service expectations — and managed the transition of 20 staff to the new provider.
Service quality and responsiveness improved immediately after cutover. Within 12 months NDY doubled the team to 40 dedicated support staff — a size it has held since, giving its Australian sales and admin functions long-term continuity.
Every record here links to its full write-up.
Each engagement is anonymized under NDA, verified by our principals, and documented once — in full, with methodology — at the destination behind its card. No engagement narrative is repeated across this site; what follows are the doorways.
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