RESOURCE CENTER · PITON-GLOBAL

Insights on global outsourcing.

Expert perspectives from the PITON-Global Knowledge Center — call centers, healthcare, insurance and e-commerce outsourcing in the Philippines, the world’s premier CX destination. Written for leaders making the sourcing call.

94
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Today’s Features
FEATURED AI & DATA
Agentic AI, Next-Wave Cities and Per-Outcome Pricing: The 2026 Call-Center Playbook for Manila and Beyond
Executive Overview: In 2026, the Philippines has transcended its reputation as a “low-cost destination” to become the world’s leading Global Experience (GX) Hub. Managing an estimated…
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→ TECHNOLOGY & SAAS Help Desk Social Engineering: An Identity Verification Approach for MSPs → HEALTHCARE Veterinary Phone Triage: Writing a Protocol Your Front Desk and Remote Team Can Follow → TECHNOLOGY & SAAS Writing SOC Alert Triage Playbooks That Tier 1 Analysts Can Follow → HEALTHCARE MEAT Criteria in Risk Adjustment: How to Code a Condition That Survives RADV
Latest Articles

Fresh from the Resource Center.

All Insights Call Centers & BPO Healthcare Ecommerce & Retail Insurance
ARTICLES 10-min read What Is the Fully Loaded Cost Per FTE for BPO Services in the Philippines? The fully loaded cost per FTE for BPO services in the Philippines sits within a predictable hourly band… Read article → ARTICLES 10-min read How Should Companies Compare Outsourcing to the Philippines Against Domestic Hiring Models? Companies should compare Philippine outsourcing with domestic hiring on fully loaded cost, operational scalability, talent availability, and administrative… Read article → ARTICLES 10-min read Which Financial Assumptions Should Be Included in a BPO Business Case? A robust BPO business case must include a fully loaded direct labor baseline—start from our live pricing calculator… Read article → ARTICLES 10-min read How Does Outsourcing to the Philippines Affect Operating Margins? Outsourcing to the Philippines directly expands operating margins by cutting fully loaded labor and overhead costs to a… Read article → ARTICLES 10-min read What EBITDA Improvement Can Businesses Expect from BPO Services in the Philippines? The EBITDA improvement from BPO services in the Philippines is typically several hundred basis points of margin expansion… Read article → ARTICLES 11-min read What Financial Benefits Can Enterprises Expect from Business Process Outsourcing to the Philippines? Enterprises outsourcing business processes to the Philippines consistently cut direct operating costs by more than half against onshore… Read article → ARTICLES 11-min read What Is the Total Cost of Ownership of BPO Services in the Philippines Over a Three-Year Period? Enterprise buyers should model a fully loaded three-year TCO per seat that covers direct labor, statutory benefits, infrastructure,… Read article → ARTICLES 11-min read How Should CFOs Calculate ROI for Outsourcing to the Philippines? CFOs calculate true ROI for Philippine BPO outsourcing by modeling net financial impact: direct fully loaded labor savings… Read article → ARTICLES 12-min read What Cost Savings Can Companies Realistically Achieve Through BPO Outsourcing to the Philippines? Mid-to-large enterprises realistically achieve deep, double-digit cost savings by outsourcing business processes to the Philippines versus in-house operations… Read article → AI & DATA 8-min read How Will AI and Automation Change the Future of Call Center Outsourcing in the Philippines? AI and automation are shifting the Philippine outsourcing paradigm from raw labor arbitrage to intelligence arbitrage — augmenting… Read article → ARTICLES 10-min read Which Risks Should CEOs Evaluate Before Selecting a Call Center Company in the Philippines? CEOs must evaluate three critical operational risks before selecting a Philippine call center: “AI-washing” and shadow implementation of… Read article → ARTICLES 10-min read How Should Business Leaders Compare Investments in Call Center Outsourcing to the Philippines Against AI and Automation Initiatives? Leaders should treat Philippine call center outsourcing and AI initiatives as complementary vectors, not mutually exclusive choices. Automation… Read article →
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