RESOURCE CENTER · PITON-GLOBAL
Insights on global outsourcing.
Expert perspectives from the PITON-Global Knowledge Center — call centers, healthcare, insurance and e-commerce outsourcing in the Philippines, the world’s premier CX destination. Written for leaders making the sourcing call.
94
pages of insight
1,122
articles published
Today’s Features
Agentic AI, Next-Wave Cities and Per-Outcome Pricing: The 2026 Call-Center Playbook for Manila and Beyond
Executive Overview: In 2026, the Philippines has transcended its reputation as a “low-cost destination” to become the world’s leading Global Experience (GX) Hub. Managing an estimated…
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TECHNOLOGY & SAAS Help Desk Social Engineering: An Identity Verification Approach for MSPs
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HEALTHCARE Veterinary Phone Triage: Writing a Protocol Your Front Desk and Remote Team Can Follow
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TECHNOLOGY & SAAS Writing SOC Alert Triage Playbooks That Tier 1 Analysts Can Follow
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HEALTHCARE MEAT Criteria in Risk Adjustment: How to Code a Condition That Survives RADV
Latest Articles
Fresh from the Resource Center.
Inside a Philippine Call Center Quote: Where Every Dollar of the Hourly Rate Goes
A Philippine call center quote is an hourly rate that hides eight cost lines, and a buyer who…
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Why English Proficiency Separates Premium Philippine Call Centers From Low-Cost Ones
The rise of the Philippine call center industry is one of the great business success stories of the…
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Contact Centers in the Philippines and their Key Competitive Advantages
Contact centers in the Philippines win North American voice work on four advantages that reinforce one another: an…
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Building Customer Loyalty through Call Center Service
Customer loyalty is decided in the few minutes a customer spends on the phone with a problem, and…
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Efficient Bilingual Support Provided by Call Centers
Most North American support programs need a second language long before they need a tenth, and Spanish is…
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The Next Wave of Call Center Technology in Customer Support
Conversational voice AI, agentic workflows that complete tasks, big-data personalization, elastic cloud capacity and visual assistance will reach…
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Page 94 of 94 · 1,122 articles published
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