RESOURCE CENTER · PITON-GLOBAL

Insights on global outsourcing.

Expert perspectives from the PITON-Global Knowledge Center — call centers, healthcare, insurance and e-commerce outsourcing in the Philippines, the world’s premier CX destination. Written for leaders making the sourcing call.

94
pages of insight
1,122
articles published
Today’s Features
FEATURED AI & DATA
Agentic AI, Next-Wave Cities and Per-Outcome Pricing: The 2026 Call-Center Playbook for Manila and Beyond
Executive Overview: In 2026, the Philippines has transcended its reputation as a “low-cost destination” to become the world’s leading Global Experience (GX) Hub. Managing an estimated…
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→ TECHNOLOGY & SAAS Help Desk Social Engineering: An Identity Verification Approach for MSPs → HEALTHCARE Veterinary Phone Triage: Writing a Protocol Your Front Desk and Remote Team Can Follow → TECHNOLOGY & SAAS Writing SOC Alert Triage Playbooks That Tier 1 Analysts Can Follow → HEALTHCARE MEAT Criteria in Risk Adjustment: How to Code a Condition That Survives RADV
Latest Articles

Fresh from the Resource Center.

All Insights Call Centers & BPO Healthcare Ecommerce & Retail Insurance
INSURANCE 7-min read Underwriting Submission Triage: How Commercial Teams Quote More of the Right Risks Underwriters lose hours every day to submissions they will never quote. Good triage puts the right risks in… Read article → INSURANCE 7-min read Policy Administration System Migration: How Carriers Keep Service Running During Conversion Moving books of business to a new policy administration system is one of the riskiest projects a carrier… Read article → INSURANCE 7-min read How to Read a Commercial Loss Run Report Loss runs decide how underwriters price and accept commercial risks. This is how to read one: the fields… Read article → INSURANCE 11-min read The Compliant Scale: Navigating CMS and TPMO Rules in Insurance Call Center Operations Every independent agent, broker, and external call center is legally classified as a TPMO under CMS rules. A… Read article → INSURANCE 4-min read How to Outsource Healthcare Operations to the Philippines: A 2026 Playbook for Resilience and Growth Strategy is only half of the 2026 playbook; execution depends on a partner already running these functions at… Read article → INSURANCE 6-min read Health Insurance Eligibility Verification & Prior Authorization Outsourcing Philippines: Securing the Care Pathway The 2026 Regulatory Breakthrough: Automation Meets Expertise Prior authorization has become a deadline-driven clinical workflow for US health… Read article → INSURANCE 4-min read Insurance Verification and Real-Time Eligibility Outsourcing Philippines: Securing Revenue at the Point of Service Executive Summary: The 2026 Eligibility Mandate In 2026, the front-end of the revenue cycle is where financial viability… Read article → INSURANCE 23-min read Next-Gen AI Solutions for Insurance Claims, Policy, and CX Operations: The Offshore Delivery Playbook [2026 Guide] Executive Summary Philippine BPO operations, enhanced with AI, have transformed the economics and capabilities of insurance claims, underwriting… Read article → INSURANCE 25-min read Customer Experience Excellence: Delivering Superior Front-Office Insurance Services Through Outsourcing to the Philippines The insurance industry has undergone a fundamental shift in recent years as customer expectations have evolved from simply… Read article → INSURANCE 9-min read Claims Processing and Adjudication: How Call Centers in the Philippines Are Transforming Insurance and Healthcare Back-Office Operations Claims processing and adjudication is a complex and mission-critical function for both the insurance and healthcare industries. It… Read article → INSURANCE 9-min read Ensuring Continuity in Insurance BPO: Disaster Recovery Frameworks and Resilience Planning Disruption tends to hit insurers twice: the same storm, outage or cyberattack that damages policyholders also threatens the… Read article → INSURANCE 16-min read Building Resilience in Insurance BPO: Disaster Recovery and Business Continuity Best Practices Operational resilience now matters to insurers as much as cost control, because the disruptions that knock out outsourced… Read article →
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