RESOURCE CENTER · PITON-GLOBAL

Insights on global outsourcing.

Expert perspectives from the PITON-Global Knowledge Center — call centers, healthcare, insurance and e-commerce outsourcing in the Philippines, the world’s premier CX destination. Written for leaders making the sourcing call.

93
pages of insight
1,114
articles published
Today’s Features
FEATURED AI & DATA
Agentic AI, Next-Wave Cities and Per-Outcome Pricing: The 2026 Call-Center Playbook for Manila and Beyond
Executive Overview: In 2026, the Philippines has transcended its reputation as a “low-cost destination” to become the world’s leading Global Experience (GX) Hub. Managing an estimated…
Read the feature →
→ TECHNOLOGY & SAAS Help Desk Social Engineering: An Identity Verification Approach for MSPs → HEALTHCARE Veterinary Phone Triage: Writing a Protocol Your Front Desk and Remote Team Can Follow → TECHNOLOGY & SAAS Writing SOC Alert Triage Playbooks That Tier 1 Analysts Can Follow → HEALTHCARE MEAT Criteria in Risk Adjustment: How to Code a Condition That Survives RADV
Latest Articles

Fresh from the Resource Center.

All Insights Call Centers & BPO Healthcare Ecommerce & Retail Insurance
AI, ROBOTICS & AVS 6-min read How Do You Model the Unit Economics of AV Delivery Support Outsourcing to the Philippines? Modeling the unit economics of autonomous vehicle (AV) delivery support outsourcing to the Philippines starts with TCO per… Read article → AI & DATA 6-min read How Do You De-Risk AI Training Outsourcing to the Philippines at the Infrastructure Layer? Outsourcing enterprise AI training data pipelines to the Philippines starts with an infrastructure-resilience audit, not a labor-cost comparison.… Read article → AI & DATA 5-min read How Do You Outsource AI Content Moderation to the Philippines? Outsourcing AI content moderation to the Philippines means building a hybrid architecture: high-throughput automated filters triage at scale… Read article → AI & DATA 6-min read Manila vs Cebu vs Clark: Where Should You Locate AI & Autonomy Outsourcing in the Philippines? Locating AI and autonomy outsourcing in the Philippines is rarely a single-city decision. Manila offers the deepest talent… Read article → AI & DATA 6-min read What Does It Cost to Outsource AI Model Training to the Philippines? There is no single rate — outsourcing AI model training to the Philippines is priced per FTE, per… Read article → AI & DATA 6-min read How Do You Protect IP & Model Security When Outsourcing AI & Autonomy Work to the Philippines? Protecting IP and model security when outsourcing AI and autonomy work to the Philippines is an engineering posture,… Read article → ARTICLES 7-min read Where Should You Locate Your Philippine Call Center: Manila, Cebu & Beyond? Choose the hub for your Philippine call center by trading talent depth against cost and resilience; it is… Read article → ARTICLES 8-min read How Do You Choose the Right Call Center Partner in the Philippines? Score partners on a weighted scorecard led by proven CX quality, domain fit, retention, security, real AI capability,… Read article → AI & DATA 7-min read Is AI Replacing Call Centers in the Philippines? No — AI is reshaping the work, not replacing the industry. The model is deflect-augment-escalate: AI resolves 25–40%… Read article → ARTICLES 7-min read How Do Philippine Call Centers Deliver Customer Experience (CX) Quality? By governing four metrics together — CSAT, first-contact resolution (FCR), average handle time (AHT), and NPS — rather… Read article → AI & DATA 7-min read Why Is Call Center Pricing Moving From Per-Hour to Outcome-Based in the AI Era? Because AI breaks the per-hour model. Pricing has evolved from per-hour to per-seat, per-call, and now toward per-outcome… Read article → ARTICLES 7-min read What Does It Cost to Run a Call Center in the Philippines? In 2026, a fully-loaded Philippine call center agent costs roughly $8–$18 per hour, versus $25–$45 in the US… Read article →
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