RESOURCE CENTER · PITON-GLOBAL
Insights on global outsourcing.
Expert perspectives from the PITON-Global Knowledge Center — call centers, healthcare, insurance and e-commerce outsourcing in the Philippines, the world’s premier CX destination. Written for leaders making the sourcing call.
93
pages of insight
1,114
articles published
Today’s Features
Agentic AI, Next-Wave Cities and Per-Outcome Pricing: The 2026 Call-Center Playbook for Manila and Beyond
Executive Overview: In 2026, the Philippines has transcended its reputation as a “low-cost destination” to become the world’s leading Global Experience (GX) Hub. Managing an estimated…
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TECHNOLOGY & SAAS Help Desk Social Engineering: An Identity Verification Approach for MSPs
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HEALTHCARE Veterinary Phone Triage: Writing a Protocol Your Front Desk and Remote Team Can Follow
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TECHNOLOGY & SAAS Writing SOC Alert Triage Playbooks That Tier 1 Analysts Can Follow
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HEALTHCARE MEAT Criteria in Risk Adjustment: How to Code a Condition That Survives RADV
Latest Articles
Fresh from the Resource Center.
The T-Minus 75 Blueprint: How to Deploy Temporary Licensed Agents for the 2026 Medicare Annual Enrollment Period
The Medicare AEP opens October 15 and closes December 7, 2026, and the temporary licensed agents hired for…
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Beyond AEP: How to Structure L&H Agent Staffing for Year-Round IEP Milestones
The Medicare IEP is not a calendar event. It is a rolling, individualized 365-day flow triggered by 10,000…
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The Compliant Scale: Navigating CMS and TPMO Rules in Insurance Call Center Operations
Every independent agent, broker, and external call center is legally classified as a TPMO under CMS rules. A…
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The New Playbook for Philippine BPO Sourcing: Navigating the 2026 Core Architecture
According to 2025 CCAP and IBPAP data, 34% of Philippine IT-BPM jobs now sit outside Metro Manila. Cebu…
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Human-Led AI and the AML Crisis: How Manila Analysts Triage Fintech Alerts
Global financial institutions spend enormous sums each year on financial crime compliance, face AML false positive rates that…
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Who Are the Best BPOs in the Philippines for Startups?
The best BPOs in the Philippines for startups are rarely the biggest names—they’re right-sized specialists that take small…
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Who Are the Leading HIPAA & HITRUST-Certified Healthcare Outsourcing Providers in the Philippines?
The leading providers are the healthcare-specialized BPOs that are fully HIPAA-compliant and hold a current, in-scope HITRUST CSF…
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How Do You Identify, Evaluate, and Select the Best Call Center in the Philippines?
Align with a provider whose operational scale, vertical expertise, and technology workflows match your account size—then run a…
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How Much Do Call Centers in the Philippines Charge?
As of June 2026, Philippine call centers charge roughly $8–$18 per hour fully loaded for English-language voice agents,…
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What Are the Major Outsourcing Hubs in the Philippines?
The Philippines’ major outsourcing hubs are Metro Manila (the largest, for complex and executive work), Cebu (IT, KPO,…
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What Are the Best BPOs in the Philippines for Mid-Market and Enterprise Companies?
The best BPOs in the Philippines aren’t a fixed list of large, generic call centers but specialized vendors…
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What Are the Best Call Centers for Startups and SMEs in the Philippines?
The best fit for startups and SMEs is a specialized mid-market or boutique Philippine BPO—not a tier-1 enterprise…
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Page 25 of 93 · 1,114 articles published
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