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How can working in a call center change you?
Working in a Philippine call center can be a life-changing experience for many. The daily routine of work, especially when done for months—or years, even—can impart you with values and relevant experience that you might not have gotten elsewhere.
Whether you’re just starting out in a call center in Makati or you’re interested in plunging into this industry, read through the rest of the blog to know the 10 ways on how working in a Philippine call center can alter you.
An enduring trait that several people might associate with call center agents is patience. And for a good reason. After all, you receive a barrage of calls on a daily basis. And while some customers are lovely and pleasant to converse with, there are others who might not be so genial.
Furthermore, there might be customers who inquire you about the most trivial or most apparent things—which might cause normal people to smack their heads with their palms.
Not so with call center agents. That is, whatever the nature of the call might be, it’s your duty to answer them as well as you can.
As mentioned earlier, not all customers might be so amiable on the phone. And while most people would already splutter out in rage, call center agents can still exercise the utmost calm—even when dealing with the most irate customer.
That is, there might be times when you won’t be able to sell a lot of services or products. Instead of letting this dampen your enthusiasm, however, it should serve as a motivation for you to work even harder.
Knowing how to properly manage expectations is a vital thing for you to learn. After all, not every customer problem has an immediate solution. And as a call center agent, it’s your job to impart this sense of realism to your customers—such as having them understand that it might take a month for their issue to be resolved, not days.
After answering one call after another, it’s hardly astonishing that call centers are impeccable listeners.
That is, they know the most appropriate thing to say at certain times, even if it’s a simple um or ahh.
Plus, if you’ve worked in a Philippine call center long enough, then chances are that you’ve already mastered this intricate art of talking and listening (in the most suitable times, that is).
It can sometimes be difficult to discern emotions in a call. But working in a call center will eventually help you get used to determining the overall mood of the person on the other end of the line—only from judging the tone of voice.
More than that, call center agents do not merely know what to say, they also know how they’re supposed to say it. They’ll certainly be able to deliver whatever message they want to get across.
Call center agents are excellent in building rapport and trust with their customers. The nature of their work also necessitates them to be adept at establishing connections with people.
Problem-solving is a pivotal skill to have in this industry. There will be an endless string of customers calling you, most of them seeking solutions to their dilemmas.
After getting accustomed to troubleshooting, you’re guaranteed to be an excellent problem solver in no time.
Working in a call center, like many other jobs, can be stressful at times.
During these instances, it’s essential that you take a breather and veer away from anything work-related. That is, you can spend your time with your loved ones or indulging in your hobby.
Correctly managing your time is a skill that not everyone has. Additionally, it isn’t something that you acquire instantly—that is, it requires the proper mindset and a lot of getting used to.
When you work in a call center in Makati—or in any Philippine call center—however, the work you’re exposed to will eventually teach you how to have a better grasp of your time.
Working in a Philippine call center, like many other jobs, can be stressful at times. However, it can also be an avenue for you to take in myriads of values and experience— the majority of which can be life-changing and help you become a better person.