The Proptech industry faces a myriad of challenges as it disrupts and transforms the real estate sector. These challenges include integrating new technologies, managing vast amounts of data, and providing seamless customer experiences. Additionally, Proptech companies must navigate a fluctuating regulatory landscape and ensure the security and privacy of sensitive data, while remaining cost-effective in a highly competitive market. Outsourcing customer service, data management, and compliance operations allows Proptech companies to access specialized expertise and cutting-edge technology, enabling them to deliver exceptional customer experiences, efficiently manage data, and ensure regulatory compliance.

RealPage collaborated with a BPO provider to scale customer support, lower operational costs, enhance technical expertise, and streamline their business processes. The partnership allowed RealPage to handle increased inquiry volume, resolve client issues more effectively, improve overall customer satisfaction, and grow their market share.

Matterport outsourced data annotation, processing tasks, customer support, and back-office functions to a BPO provider, enabling them to focus on core product development, innovation, and expanding their service offerings. The partnership improved turnaround times, maintained high data quality standards, provided efficient customer service, and supported Matterport’s rapid growth.

