Industries

In the highly regulated financial services sector, precision, security, and compliance are non-negotiable. PITON-Global delivers specialized outsourcing solutions designed specifically for banks, credit unions, investment firms, and other financial institutions.

Our Financial Services Expertise:

•   Customer service and account management
•   Loan processing and mortgage support
•   Fraud detection and prevention
•   Credit card operations and dispute resolution
•   Regulatory compliance and reporting
•   Collections and recovery
•   Financial data processing and analysis

We deliver services that not only meet stringent compliance standards like PCI DSS and GDPR but also enhance the customer journey, from seamless account management to intelligent fraud prevention. By entrusting their operations to a vertical expert, our clients reduce regulatory risk, improve data accuracy, and are free to focus on strategic growth and client advisory, confident that their critical processes are managed with unparalleled care.

The fintech landscape is defined by relentless innovation and the race to capture market share. For disruptive firms in this space, speed, scalability, and security are paramount. Generic outsourcing solutions fail to grasp the unique technical and regulatory challenges of digital payments, virtual banking, and decentralized finance. We connect fintech pioneers with industry-specific outsourcing partners who are fluent in the technologies and compliance frameworks that govern this dynamic sector.

Our Fintech Solutions:

• Digital payment support and troubleshooting
• Virtual banking assistance
• Cryptocurrency and blockchain support
• Mobile app user experience enhancement
• KYC/AML verification and compliance
• API integration and technical support
• Data analytics and business intelligence

These specialized teams provide agile support for everything from KYC/AML verification and API integration to advanced data analytics. This allows our clients to accelerate customer onboarding, reduce technical support resolution times, and scale their operations globally without being constrained by operational bottlenecks, ensuring they stay ahead of the competitive curve.

In the fast-paced world of e-commerce, the customer experience is the brand. Every interaction, from initial product inquiry to post-purchase support, directly impacts conversion rates, customer loyalty, and the bottom line. We guide online retailers toward industry-specific outsourcing solutions that optimize the entire customer journey.

Our E-Commerce Capabilities:

• Omnichannel customer support (chat, email, voice, social)
• Order management and processing
• Returns and refunds handling
• Inventory management support
• Product catalog maintenance
• Marketplace management
• Customer retention programs

Our recommended partners provide specialized omnichannel support that is adept at managing seasonal peaks, complex order and inventory systems, and sophisticated customer retention programs. They understand that a 15% reduction in cart abandonment or a 20% increase in conversion rates is not just a metric, but a direct result of strategic, empathetic engagement. By leveraging vertical expertise, e-commerce businesses can deliver seamless, brand-aligned experiences that turn one-time buyers into lifelong advocates.

Delivering exceptional patient care while navigating complex administrative and regulatory burdens is the central challenge for modern healthcare providers. Our industry-specific outsourcing advisory services connect hospitals, clinics, and healthcare networks with HIPAA-compliant partners who possess deep expertise in the healthcare ecosystem.

Our Healthcare Services:

• Patient scheduling and appointment management
• Medical billing and coding
• Claims processing and revenue cycle management
• Telehealth support
• Electronic health record (EHR) management
• Patient follow-up and care coordination
• Healthcare compliance and documentation

These specialized teams are trained in medical terminology, empathetic patient communication, and the nuances of medical billing, claims processing, and revenue cycle management. They do more than just manage administrative tasks; they enhance the patient experience by streamlining scheduling, coordinating care, and providing compassionate support. This allows our clients to reduce administrative costs significantly while simultaneously improving patient satisfaction scores, enabling them to focus on their core mission: delivering outstanding clinical care.

Healthtech is revolutionizing healthcare delivery, but innovation alone does not guarantee success. Scaling a healthtech solution requires operational support that is as sophisticated as the technology itself. We specialize in connecting healthtech companies with industry-specific outsourcing partners who combine deep healthcare knowledge with advanced technical proficiency.

Our Healthtech Offerings:

• Medical device and wearable tech support
• Health app user assistance
• Remote patient monitoring support
• Digital health platform management
• Healthcare data analysis and reporting
• Telehealth coordination
• Regulatory compliance for health technologies

These teams provide specialized support for medical devices, health apps, remote patient monitoring platforms, and digital health solutions. They understand the critical importance of regulatory compliance, data security, and seamless user experiences in this sector. By leveraging this vertical expertise, our healthtech clients can accelerate market expansion, ensure quality standards, and focus on developing the next generation of healthcare innovations, knowing their operational support can scale with their growth.

For technology companies, the pace of innovation is relentless, and customer expectations for support are exceptionally high. Generic outsourcing solutions cannot provide the level of technical expertise required to support complex software, cloud services, and IT infrastructure. We guide technology firms to industry-specific outsourcing partners who offer specialized technical support from Tier 1 to Tier 3.

Our Technology Support Services:

• Technical product support (Tier 1-3)
• Software troubleshooting and bug tracking
• Cloud services support
• IT help desk and infrastructure management
• User onboarding and training
• Quality assurance and testing
• Product feedback collection and analysis

These providers act as a seamless extension of our clients’ internal teams, with continuous training on emerging technologies and platforms. The result is a dramatic reduction in ticket resolution times, improved customer retention, and the ability to gather and analyze product feedback effectively. This allows our clients to focus their internal resources on core R&D and strategic initiatives, confident that their customers are receiving expert, timely support.

The insurance industry is built on a foundation of risk management, accuracy, and customer trust. We connect carriers, brokers, and agencies with industry-specific outsourcing partners who understand the intricate details of the insurance lifecycle.

Our Insurance Industry Solutions:

• Policy administration and servicing
• Claims processing and management
• Underwriting support
• Premium collection and billing
• Customer service and retention
• Agency and broker support
• Compliance and reporting

These specialized teams are trained in policy administration, claims processing, underwriting support, and regulatory compliance. They deliver services that not only improve operational efficiency but also enhance the policyholder experience, from initial inquiry to claims resolution. By leveraging this vertical expertise, our insurance clients achieve significant reductions in claims processing times, improve policy renewal rates, and ensure their operations remain compliant in a constantly evolving regulatory landscape, ultimately strengthening their competitive position.

Insurtech firms are disrupting the traditional insurance model with technology-driven innovation. To succeed, they require an operational backbone that is as agile and forward-thinking as their products. We specialize in connecting insurtech companies with industry-specific outsourcing partners who possess a unique blend of insurance domain knowledge and technical expertise.

Our Insurtech Support Services:

• Digital insurance platform support
• Virtual claims processing assistance
• AI and automation implementation support
• Usage-based insurance program management
• Customer data analysis and insights
• Digital policy management
• Regulatory technology (RegTech) support

These teams provide specialized support for digital insurance platforms, virtual claims processing, AI-driven underwriting tools, and usage-based insurance programs. This enables our insurtech clients to accelerate their go-to-market strategies, scale their user base rapidly, and navigate complex regulatory requirements with confidence. By leveraging this specialized support, they can focus on innovation while ensuring a seamless, secure, and satisfying customer experience.

The travel industry operates in a high-stakes environment where customer experience is paramount and operational disruptions can have significant consequences. We guide airlines, hotels, and online travel agencies toward industry-specific outsourcing solutions designed to manage the unique complexities of this sector.

Our Travel Industry Expertise:

• Reservation management and booking support
• Itinerary changes and cancellations
• Travel disruption management
• Loyalty program administration
• Destination information and recommendations
• 24/7 traveler assistance
• Travel documentation support

Our recommended partners provide specialized support for reservation management, complex booking systems, and travel disruption handling. Their agents are trained in major GDS systems and are adept at managing seasonal demand spikes and providing 24/7 traveler assistance. This allows our clients to deliver seamless, stress-free experiences that build brand loyalty, improve customer satisfaction scores, and drive repeat business in a fiercely competitive market.

In the hospitality industry, every guest interaction is an opportunity to build loyalty or lose a customer. Success depends on delivering exceptional, personalized experiences at every touchpoint. We connect hotels, resorts, and hospitality groups with industry-specific outsourcing partners in the Philippines who understand the art and science of guest satisfaction.

Our Hospitality Solutions:

• Reservation and booking management
• Guest services and concierge support
• Revenue management support
• Loyalty program administration
• Review management and response
• Food delivery coordination
• Event planning assistance

These specialized teams provide expert support for reservation management, concierge services, loyalty program administration, and revenue management. They are trained to act as seamless extensions of the in-house team, delivering the high-touch, personalized service that defines a premium hospitality brand. This enables our clients to increase direct bookings, improve guest satisfaction scores, and enhance their brand reputation for excellence.

In the digital age, social media is the front line of customer engagement and brand reputation management. Effective social media presence requires more than just posting content; it demands strategic community management, timely customer service, and insightful trend analysis. We guide brands toward domain experts who specialize in social media engagement.

Our Social Media Capabilities:

• Community management and engagement
• Social media monitoring and moderation
• Customer service via social channels
• Content scheduling and management
• Social listening and trend analysis
• Influencer program support
• Campaign performance tracking

These teams provide expert support for community management, content moderation, social listening, and customer service across all major platforms. They understand the nuances of online communication and work to build a strong, positive online presence for our clients. This results in increased engagement, improved brand sentiment, and the ability to turn social media into a powerful channel for customer acquisition and retention.

The real estate industry is characterized by complex transactions, high-value assets, and the need for responsive client communication. We connect real estate firms, property management companies, and developers with highly specialized contact centers who understand the intricacies of the property lifecycle.

Our Real Estate Services:

• Property listing management
• Lead qualification and follow-up
• Appointment scheduling
• Document processing and verification
• Tenant/buyer screening
• Property management support
• Market research and analysis

These specialized teams provide expert support for lead qualification, appointment scheduling, document processing, and tenant/buyer screening. By handling these critical administrative and client-facing tasks with precision and professionalism, they enable our clients to increase lead conversion rates, reduce administrative overhead, and focus on closing deals and managing their portfolios more effectively.

Precision, safety, and regulatory compliance are non-negotiable in the aviation industry. We guide airlines, airports, and aviation service providers to BPOs that possess deep domain expertise in this highly specialized sector.

Our Aviation Industry Solutions:

• Reservation and ticketing support
• Flight information and updates
• Disruption management and rebooking
• Loyalty program administration
• Baggage tracking and claims
• Check-in assistance
• Crew scheduling support

These teams provide expert support for reservation and ticketing, flight disruption management, baggage tracking, and crew scheduling. They are trained in airline systems and international aviation regulations, ensuring that all operations are handled with the highest standards of safety and efficiency. This allows our aviation clients to enhance the passenger experience, improve operational resilience, and reduce costs while maintaining unwavering compliance with industry mandates.

The modern supply chain is a complex, high-stakes ecosystem where efficiency, visibility, and accuracy are critical. We connect logistics providers and manufacturers with partners specializing in supply chain management.

Our Logistics Support Services:

• Order tracking and management
• Shipment status updates
• Delivery scheduling and coordination
• Returns processing
• Inventory management support
• Customs documentation assistance
• Carrier management and optimization

These teams provide expert support for order tracking, shipment coordination, inventory management, and customs documentation. They understand the time-sensitive nature of logistics and work to optimize every step of the process. By leveraging this specialized support, our clients can improve on-time delivery rates, reduce customer inquiries, and gain greater visibility and control over their supply chain operations, ultimately delivering a superior experience to their end customers.

Educational institutions and EdTech companies are facing unprecedented challenges in student support, administration, and digital transformation. We guide organizations in the education sector toward specialized education support providers who understand the unique needs of students, faculty, and administrators.

Our Education Sector Expertise:

• Student enrollment and registration support
• Financial aid processing
• Academic advising assistance
• Online learning platform support
• Alumni relations management
• Program administration
• Educational content management

These specialized teams provide expert support for student enrollment, financial aid processing, online learning platform management, and alumni relations. By streamlining these administrative functions and enhancing student support services, they enable our clients to improve student satisfaction, reduce administrative costs, and focus on their core mission of delivering high-quality education and fostering academic innovation.

The telecommunications industry is defined by rapid technological change, intense competition, and high customer expectations for service and support. We connect telecom providers with BPO partners offering deep vertical expertise who possess the technical knowledge and customer service skills required to succeed in this sector.

Our Telecom Industry Solutions:

• Technical support for services and devices
• Billing inquiries and resolution
• Plan changes and upgrades
• New service activation
• Network issue troubleshooting
• Retention and loyalty programs
• Regulatory compliance support

These teams provide specialized support for technical issues, billing inquiries, service activation, and network troubleshooting. Their continuous training on new technologies and services ensures that they can resolve customer issues effectively on the first contact. This leads to significant reductions in customer churn, improved first-call resolution rates, and increased subscriber loyalty.

Operating within the pharmaceutical industry requires strict adherence to regulatory compliance, quality control, and patient safety protocols. We guide pharmaceutical companies toward sector-focused solutions that address the needs of this highly regulated environment.

Our Pharmaceutical Industry Expertise:

• Clinical trial support and patient recruitment
• Pharmacovigilance and adverse event reporting
• Medical information services
• Regulatory affairs support
• Market access and reimbursement assistance
• Sales operations and CRM management
• Healthcare provider engagement

These teams provide expert support for pharmacovigilance, medical information services, clinical trial support, and regulatory affairs. Their deep understanding of industry regulations and scientific processes ensures that all operations are handled with the utmost precision and compliance. This allows our clients to streamline their operations, reduce risk, and accelerate the delivery of life-saving therapies to the market.

For biotechnology companies, the focus is on scientific innovation and discovery. However, the path from research to commercialization is fraught with complex administrative and operational challenges. We connect biotech firms with specialized BPO providers who combine scientific understanding with operational excellence.

Our Biotech Support Services:

• Research and development administration
• Laboratory data management
• Regulatory documentation and submission support
• Investor relations assistance
• Intellectual property management
• Clinical trial coordination
• Supply chain and logistics support

These specialized teams provide support for laboratory data management, regulatory documentation, clinical trial coordination, and intellectual property management. By handling these critical functions, they enable our biotech clients to accelerate their development timelines, reduce administrative overhead, and focus their resources on the research and development that will drive the next wave of scientific breakthroughs.

The life sciences sector, encompassing pharmaceuticals, biotechnology, and medical devices, requires a partner who understands the entire product lifecycle, from research and development to commercialization. We guide life science companies to partners offering comprehensive, specialized support across this entire spectrum.

Our Life Science Capabilities:

• Scientific data processing and analysis
• Research documentation and compliance
• Quality assurance and control support
• Clinical operations management
• Regulatory affairs assistance
• Market access and commercialization support
• Healthcare professional engagement

These teams offer expertise in scientific data analysis, clinical operations management, regulatory affairs, and healthcare professional engagement. By leveraging this integrated support, our clients can improve research productivity, reduce time-to-market, and ensure that their innovations reach patients faster and more efficiently.

Utility companies operate in a critical public service role, requiring reliable customer service and efficient back-office operations. We connect providers of electricity, gas, and water with partners who understand the unique challenges of this regulated sector.

Our Utilities Industry Solutions:

• Customer service and account management
• Billing inquiries and payment processing
• Service activation and deactivation
• Meter reading coordination
• Outage reporting and management
• Energy efficiency program support
• Regulatory compliance assistance

These specialized teams provide expert support for customer account management, billing inquiries, outage reporting, and energy efficiency program administration. By enhancing the customer experience and streamlining operations, they help our clients improve customer satisfaction scores, reduce service costs, and navigate the evolving regulatory landscape with greater confidence.

In the information economy, data is the most valuable asset. Information service providers require operational support that ensures the highest levels of data accuracy, security, and accessibility. We guide these organizations to BPO providers who specialize in data management.

Our Information Services Expertise:

• Data verification and validation
• Content management and curation
• Database maintenance and updates
• User access and subscription management
• Research and information retrieval
• Report generation and distribution
• Compliance and quality assurance

These teams provide expert services for data verification, content curation, database maintenance, and subscription management. Their focus on quality and precision allows our clients to improve data accuracy, reduce processing times, and deliver more reliable and valuable information to their end-users, strengthening their position as a trusted source of data.

The on-demand food delivery industry thrives on speed, accuracy, and seamless coordination between restaurants, couriers, and customers. We connect food delivery platforms with partners who are experts in managing the time-sensitive logistics of this sector.

Our Food Delivery Support Services:

• Order processing and confirmation
• Restaurant coordination and communication
• Delivery tracking and updates
• Customer service and issue resolution
• Menu management and updates
• Driver/courier support
• Loyalty program administration

These specialized teams provide 24/7 support for order processing, restaurant and courier coordination, and customer service issue resolution. By optimizing these critical functions, they help our clients reduce order processing times, improve customer satisfaction, and build a loyal user base in a highly competitive market.

The publishing industry is undergoing a profound digital transformation, requiring new operational models to manage content creation, distribution, and monetization. We guide publishers toward specialized support partners who understand the modern editorial workflow and digital publishing platforms.

Our Publishing Industry Capabilities:

• Content management and editing support
• Subscription management
• Digital rights management
• Author and contributor coordination
• Production and distribution assistance
• Audience engagement and feedback management
• Analytics and performance reporting

These teams provide expert support for content management, subscription services, digital rights management, and audience engagement. By streamlining these processes, they enable our clients to reduce production costs, accelerate content delivery, and focus on creating the high-quality content that engages and grows their readership.

The automotive industry is being reshaped by electrification, connectivity, and changing consumer expectations. We connect automotive manufacturers, dealers, and service providers with BPO partners who understand this evolving landscape.

Our Automotive Industry Solutions:

• Customer service and vehicle inquiries
• Dealer support and coordination
• Warranty claims processing
• Parts ordering and inventory management
• Service appointment scheduling
• Technical support and troubleshooting
• Connected vehicle services support

These specialized teams provide expert support for customer service, dealer coordination, warranty claims processing, and connected vehicle services. Their technical expertise and customer-centric approach help our clients improve customer retention, reduce operational costs, and deliver the seamless, modern experience that today’s car buyers expect.

The blockchain and cryptocurrency sector is at the forefront of financial innovation, but it also faces unique security, compliance, and customer support challenges. We connect companies in this space with partners who possess deep expertise in distributed ledger technology and digital asset management.

Our Blockchain/Crypto Expertise:

• User onboarding and KYC/AML support
• Wallet setup and transaction assistance
• Trading platform customer support
• Security incident response
• Community management and engagement
• Technical documentation and knowledge base maintenance
• Regulatory compliance assistance

These teams provide specialized support for user onboarding (KYC/AML), wallet and transaction assistance, trading platform support, and community management. This enables our clients to accelerate user adoption, ensure regulatory compliance, and build trust with their user base in a rapidly evolving and often misunderstood market.

SaaS companies compete on product velocity, customer experience, and lifetime value. Every interaction—from onboarding and implementation to ongoing support and renewals—directly affects MRR, NRR, and churn. We connect SaaS providers with industry-specific outsourcing partners in the Philippines who understand subscription economics, product-led growth, and the operational rigor required to support always-on, cloud-based platforms.

Our SaaS Outsourcing Capabilities:

Omnichannel customer support (chat, email, voice, in-app)
User onboarding, implementation, and go-live assistance
Customer success management and adoption programs
Technical support (Tier 1–2) and incident triage
Subscription and billing support (upgrades, downgrades, refunds)
Usage analytics support and customer health monitoring
Renewals, upsell, and churn-prevention campaigns

These specialized teams act as an extension of your product and CX organization, fluent in SaaS metrics, release cycles, SLAs, and integration workflows. By leveraging SaaS-focused call center and back-office teams in the Philippines, our clients shorten onboarding timelines, improve first-contact resolution, increase renewal and expansion rates, and turn customer feedback into actionable product insights—while keeping internal teams focused on innovation and roadmap execution.