The pharmaceutical industry faces a challenging landscape marked by rigorous regulations, intense competition, and the pressure for constant innovation. By delegating non-core tasks to specialized service providers, pharmaceutical companies can maintain their competitive edge and focus on their central mission – developing effective and safe medicines. Outsourcing not only grants access to skilled expertise and advanced technology but also aids in reducing costs, improving efficiency, and swiftly adjusting to regulatory changes.
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Front Office
Customer Service
Medical Information Support
Adverse Event Reporting
Technical Support
Sales and Lead Generation
Back Office
Data Entry and Analysis
Finance & Accounting
Regulatory Compliance Support
Clinical Data Management
Pharmacovigilance
Case Study Snapshots
Pfizer partnered with a BPO firm to manage its back-office operations, aiming to streamline its processes and reduce costs. The outsourced tasks included data management, regulatory compliance support, and finance & accounting. This move allowed Pfizer to focus on its core competencies, leading to improved efficiency and considerable cost savings.
Merck sought to improve its customer service operations without incurring extra costs. It outsourced its customer service and technical support to a specialized provider, resulting in enhanced customer satisfaction and retention. The BPO partner’s expertise in medical information support and adverse event reporting also ensured compliance with industry regulations.
Pharma Companies Outsourcing
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