In the energy sector, companies face a challenging landscape shaped by regulatory changes, technological advancements, and fluctuating market dynamics. By outsourcing non-core tasks to domestic or international service providers, energy firms can remain nimble and competitive. This approach provides access to a skilled workforce and advanced technologies, helping these firms to optimize operations, reduce costs, and quickly adapt to regulatory changes and market trends.
Our Services
Front Office
Customer Service
Technical Support
Sales and Lead Generation
Dispute & Complaint Handling
Back Office
Data Entry and Analysis
Finance & Accounting
Regulatory Compliance Support
Supply Chain Management
Risk Management
Case Study Snapshots
EDF Energy wanted to enhance customer service operations while managing costs. They partnered with an outsourcing provider to manage their contact center operations, which led to increased efficiency and cost reduction. By leveraging the provider’s cutting-edge technology and skilled workforce, EDF Energy enhanced customer satisfaction and retention.
Enel aimed to streamline back-office operations to achieve greater efficiency and cost savings. By collaborating with a BPO service provider, Enel gained access to a team of skilled professionals and advanced technological solutions. Outsourced back-office functions included finance & accounting, risk management, and regulatory compliance support. This strategic move allowed Enel to concentrate on core business activities, resulting in improved operational efficiency and cost reduction.
Energy Companies Outsourcing
Articles
Call Centres in the Philippines: A High-Growth Industry
In our global economy – with the growth of businesses ...
Call Center Outsourcing to the Philippines – The Country’s Key Competitive Advantages
For nearly twenty years, the call center outsourcing industry in ...