Financial services companies navigate a dynamic landscape defined by regulatory scrutiny, technological evolution, and demand for cost efficiency. To maintain agility and competitiveness, these firms often delegate non-essential tasks to domestic and international service providers. This approach grants access to a skilled workforce with cutting-edge technologies and industry know-how.
By doing so, they can center their efforts on core competencies and strategic growth, thereby delivering unrivaled value to their customers. This strategy also fosters innovation and nimbleness, allowing them to rapidly respond to market trends and regulatory changes.
Charles Schwab sought to enhance customer service operations while reducing costs. Partnering with an outsourcing provider for contact center operations led to increased efficiency and reduced costs. By leveraging cutting-edge technology and a highly skilled workforce, Charles Schwab improved customer satisfaction and retention.
Fidelity Investments aimed to optimize back-office operations to minimize costs and maximize efficiency. By collaborating with an outsourcing provider, Fidelity gained access to skilled personnel and advanced technology. Outsourced back-office functions included trading, settlement, and compliance. This allowed Fidelity to concentrate on core business activities, improving operational efficiency and reducing costs.