Biotech companies operate in a dynamic ecosystem defined by heavy research and development requirements, regulatory scrutiny, and a constant need for innovation. Outsourcing non-essential tasks to specialized service providers enables these firms to stay competitive, manage costs effectively, and focus on their primary mission – creating groundbreaking biotechnological solutions. Access to a skilled workforce and cutting-edge technologies through outsourcing also promotes efficiency and agility in responding to industry trends and regulatory changes.

Amgen collaborated with an outsourcing provider to manage its back-office operations, aiming to improve efficiency and reduce costs. The outsourced functions included finance & accounting, patent filing, and regulatory compliance support. This partnership allowed Amgen to focus on its core competencies, leading to increased productivity and cost savings.

Genentech sought to enhance its customer service operations while reducing costs. By outsourcing customer service and technical support operations, Genentech was able to improve customer satisfaction and retention, leveraging the outsourcing provider’s industry expertise and advanced technology.

