The travel industry faces numerous challenges in today’s fast-paced and highly competitive market. Among these challenges is the need to provide a seamless, personalized customer experience across multiple channels, as customers increasingly book their travel online. Additionally, there is a growing need for more efficient and cost-effective ways to manage large amounts of data and keep up with changing travel regulations.
Outsourcing non-core business functions, such as customer service and data management, can help online travel companies address these challenges by providing access to the latest technology and a highly skilled workforce. This can improve the speed and accuracy of data analysis and enhance customer experience.
Our Services
Front Office
Customer Service and Support
Reservations and Booking Management
Sales and Lead Generation
Loyalty Program Management
Travel Itinerary Planning and Customization
Upgrades and Special Requests
Cancellations and Refunds
Technical Support & Troubleshooting
Complaint Handling and Resolution
Travel Insurance Claims Processing
Back Office
Data Entry and Analysis
Revenue Management
Accounting and Finance
Supplier and Vendor Management
Ticketing and Fare Auditing
Travel Document Processing
Regulatory Compliance
Fraud Detection & Mitigation
Marketing and Promotions Support
Quality Assurance and Performance Monitoring
Human Resources and Payroll Services
Case Study Snapshots
Expedia outsourced a portion of its customer service operations to a third-party BPO provider to improve service levels and scalability. The provider helped Expedia to enhance its customer experience by offering 24/7 support and handling a wide range of customer queries and complaints. Additionally, the provider’s expertise in customer service helped to improve overall customer satisfaction for the company.
Skyscanner outsourced its office-based call center operations to a third-party provider to enhance efficiency and customer service. The company reported an increase in customer satisfaction, improved agent productivity, and cost savings as a result of the outsourcing partnership.
Travel Companies Outsourcing
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