The real estate industry is facing a number of challenges in today’s fast-paced and highly competitive market. One of the main challenges is the need to stay up-to-date with the latest technology and trends in order to attract and retain customers. Additionally, there is a growing need for more efficient and cost-effective ways to manage large amounts of data and keep up with changing regulations.
Outsourcing non-core business functions such as customer support, property management, and data analysis, can help real estate companies address these challenges by providing access to advanced technology and skilled professionals, allowing them to improve their operations and better serve their clients.
Compass engaged a back-office outsourcing provider for its property listing and customer support functions. This outsourcing enabled Compass to concentrate on its core business of real estate technology development. The BPO partner efficiently managed property listings, ensuring accurate and timely information for potential buyers. They also provided high-quality customer support, increasing overall client satisfaction and contributing to the growth of Compass’s user base.
Zillow, a leading online real estate marketplace, partnered with a BPO provider to enhance customer support and efficiently manage property listing data. This collaboration allowed Zillow to scale its operations, maintain high-quality data, and improve customer satisfaction while focusing on core business activities and innovation.