Pharmaceuticals Outsourcing

The pharmaceutical industry faces a challenging landscape marked by rigorous regulations, intense competition, and the pressure for constant innovation. By delegating non-core tasks to specialized service providers, pharmaceutical companies can maintain their competitive edge and focus on their central mission – developing effective and safe medicines. Outsourcing not only grants access to skilled expertise and advanced technology but also aids in reducing costs, improving efficiency, and swiftly adjusting to regulatory changes.

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Case Study Snapshots

Pfizer partnered with a BPO firm to manage its back-office operations, aiming to streamline its processes and reduce costs. The outsourced tasks included data management, regulatory compliance support, and finance & accounting. This move allowed Pfizer to focus on its core competencies, leading to improved efficiency and considerable cost savings.


Merck sought to improve its customer service operations without incurring extra costs. It outsourced its customer service and technical support to a specialized provider, resulting in enhanced customer satisfaction and retention. The BPO partner’s expertise in medical information support and adverse event reporting also ensured compliance with industry regulations.

Pharmaceuticals Outsourcing Companies

Pharma Outsourcing to the Philippines

The Philippines is emerging as a key destination for outsourcing in the Pharma sector, offering services in customer support, data management, and clinical research coordination. Filipino professionals, known for their meticulousness and customer service skills, are adept at handling patient inquiries, managing pharmaceutical data, and supporting clinical trials. Their proficiency in English and understanding of healthcare nuances make them effective in communicating with healthcare professionals and patients. Outsourcing to the Philippines allows Pharma companies to achieve operational efficiency, maintain compliance, and focus on research and development activities.

Pharma Outsourcing to India

India plays a pivotal role in Pharma outsourcing, backed by its strong scientific talent pool and advanced research capabilities. Indian firms provide a wide range of services, including drug discovery support, clinical data management, and regulatory compliance. Their expertise in biotechnology and pharmaceutical sciences is essential for Pharma companies seeking innovative research and development solutions. India’s cost-effective outsourcing models enable Pharma firms to reduce research costs while accessing high-quality scientific expertise and state-of-the-art facilities.


South Africa is gaining prominence in the pharmaceutical outsourcing sector, offering clinical trial management, research and development (R&D), and manufacturing services. The country’s diverse population makes it an ideal location for clinical trials, providing valuable data across a range of genetic backgrounds and medical histories. South Africa’s regulatory framework is aligned with international standards, ensuring compliance and quality in pharmaceutical practices. Additionally, the country’s advanced healthcare infrastructure and skilled workforce support the development and testing of pharmaceuticals, making it a competitive destination for companies looking to leverage cost efficiencies without compromising on quality.


Mexico’s strategic location and robust healthcare system make it an attractive destination for pharmaceutical outsourcing, particularly for North American companies seeking nearshore options. The country offers a range of services from drug formulation and manufacturing to clinical trials and regulatory compliance support. Mexico’s growing biotech sector and investment in healthcare infrastructure enhance its capabilities in pharmaceutical R&D and production. Furthermore, the close proximity to the United States allows for efficient collaboration and logistics, making Mexico a practical choice for pharmaceutical companies aiming to streamline operations and reduce time to market.


Colombia is emerging as a noteworthy destination for pharma outsourcing in Latin America, with strengths in manufacturing, clinical trials, and R&D. The country’s strategic geographic location provides access to both North and South American markets, and its regulatory environment is increasingly harmonized with international pharmaceutical standards. Colombia’s investment in healthcare and education has cultivated a skilled workforce in the pharma sector, enhancing its capacity for quality research and production. The growing emphasis on innovation and biotechnology in Colombia’s pharmaceutical industry offers potential partners a blend of cost-effectiveness and high-quality standards.


The United States remains a global leader in pharmaceutical outsourcing, known for its cutting-edge research, vast market, and stringent regulatory standards. U.S. firms offer comprehensive services across the pharmaceutical value chain, including drug discovery, clinical trials, manufacturing, and regulatory consultancy. The country’s advanced biotech and pharmaceutical sectors are supported by a robust ecosystem of universities, research institutions, and a highly skilled workforce. While outsourcing costs may be higher in the U.S., the access to innovation, market reach, and regulatory expertise provides unmatched value for pharmaceutical companies looking to maintain competitive advantage.


Canada is recognized for its high-quality pharmaceutical outsourcing services, with a focus on R&D, clinical trials, and regulatory compliance. The country’s strong healthcare system, research-oriented universities, and collaborative approach between the public and private sectors create a conducive environment for pharmaceutical innovation. Canada’s regulatory framework aligns with international standards, ensuring the safety and efficacy of pharmaceutical products. Additionally, Canada offers a cost-effective alternative for companies seeking to access North American markets, supported by a highly educated workforce and advanced technological infrastructure.


Australia’s pharmaceutical sector is well-regarded for its expertise in clinical trials, R&D, and manufacturing, making it a preferred destination for outsourcing in the Asia-Pacific region. The country benefits from a rigorous regulatory system, high standards of healthcare, and a reputation for scientific excellence. Australia’s diverse population is advantageous for clinical research, offering a broad patient base for trials. The government’s supportive policies towards pharmaceutical research and tax incentives for R&D activities further enhance Australia’s appeal as a hub for pharmaceutical outsourcing, combining quality assurance with cost efficiencies.


The United Kingdom, with its world-class research institutions and strong pharmaceutical industry, is a leading destination for pharma outsourcing. The UK excels in drug discovery, development, and manufacturing, supported by a robust regulatory environment and a tradition of innovation. The presence of global pharmaceutical companies and a dynamic biotech sector fosters a competitive and collaborative ecosystem for outsourcing. The UK’s emphasis on fast-tracking innovation and its strategic position as a gateway to European markets make it an attractive option for pharmaceutical companies seeking advanced R&D capabilities and access to global markets.


The Dominican Republic is steadily carving a niche in the pharmaceutical outsourcing market, capitalizing on its strategic geographic location and burgeoning healthcare sector. The country offers specialized services in pharmaceutical customer support, data processing, and compliance management, facilitated by a workforce known for its strong service orientation and linguistic capabilities. The Dominican Republic’s commitment to healthcare education and training programs has resulted in a pool of professionals equipped to support the pharmaceutical industry’s complex requirements. Its proximity to North American markets, coupled with competitive cost structures, makes it an appealing option for pharmaceutical companies seeking to optimize operations while maintaining high service standards. Outsourcing to the Dominican Republic allows pharma firms to access a flexible and skilled workforce adept at navigating the regulatory and logistical nuances of the pharmaceutical industry.


Belize is becoming an emerging destination for Pharma outsourcing, characterized by its strategic geographic location and investment in healthcare education. The country provides Pharma companies with services in data management, customer support, and clinical research assistance, leveraging a workforce that’s proficient in English and adaptable to global healthcare standards.Focused on nurturing talent within healthcare and pharmaceutical operations, Belize offers Pharma firms a blend of skilled professionals capable of managing complex tasks in compliance and patient care communication. This initiative is complemented by Belize’s advantageous cost structures, making it an appealing option for companies seeking to optimize their operations without compromising service quality. 


Costa Rica is emerging as a promising destination for pharmaceutical outsourcing, offering a blend of skilled human resources, a stable political climate, and a commitment to high-quality healthcare standards. The country is increasingly recognized for its capabilities in manufacturing and packaging, clinical trial management, and regulatory compliance services. Costa Rica’s strategic focus on life sciences and biotechnology attracts pharmaceutical companies looking for reliable outsourcing partners in proximity to the United States. The nation’s investment in education and healthcare infrastructure contributes to a workforce that is both proficient in English and well-versed in the demands of the global pharmaceutical industry. Outsourcing to Costa Rica provides pharma companies with the advantage of operating in a business-friendly environment while leveraging cost efficiencies and operational excellence.

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