Blockchain firms are grappling with numerous business challenges in today’s quick-paced and highly competitive market. To keep up with evolving technologies, manage rising costs, and meet changing customer expectations, many blockchain companies are exploring ways to handle non-essential tasks. By outsourcing these tasks to domestic or international service providers, these companies can remain agile and competitive. Moreover, it grants access to a pool of experts proficient in blockchain technology and regulations, assisting these companies in navigating the complex crypto landscape. Lastly, outsourcing enables these companies to focus on their primary tasks, such as developing innovative blockchain solutions and enhancing security measures.
Blockchain.com partnered with a BPO provider to manage customer support and transaction monitoring. This collaboration allowed Blockchain.com to concentrate on platform development and security enhancements. The BPO partner delivered timely support and performed effective transaction monitoring, contributing to a safe and user-friendly platform.
Ethereum Foundation outsourced its developer support and community engagement services to a call center. The vendor efficiently managed developer inquiries and provided timely assistance, allowing the foundation to focus on blockchain technology advancements. The outsourcing partner also nurtured a vibrant and inclusive community, contributing to the growth and adoption of the Ethereum ecosystem. They ensured compliance with relevant regulations and maintained a secure environment for developers and users alike.