Publishing

Publishing firms face a host of challenges in the fast-paced and competitive market of today. To keep up with shifting customer expectations and manage rising costs, many publishing companies are exploring ways to handle non-essential tasks. By outsourcing these tasks to domestic or international service providers, these firms can stay nimble and competitive. Furthermore, it allows these companies to access expert knowledge and state-of-the-art technology, ensuring they can consistently deliver high-quality content. Lastly, outsourcing enables these firms to concentrate on their main tasks, like content creation and marketing, driving growth and customer engagement.

Our Services

Front Office

Customer Service and Support

Sales and Lead Generation

Manuscript Submission and Review

Author Relations and Support

Technical Support & Troubleshooting

Complaint Handling and Resolution

Back Office

Data Entry and Analysis

Accounting and Finance

Editorial and Production Services

Content Licensing and Rights Management

Regulatory Compliance

Quality Assurance and Performance Monitoring

Human Resources and Payroll Services

Case Study Snapshots

Hachette Book Group partnered with a BPO provider for its order processing and customer service operations. This outsourcing allowed Hachette to focus on expanding its publishing portfolio and improving distribution channels. The contact center streamlined order processing, enhancing efficiency and accuracy. They also improved customer support quality, leading to increased satisfaction among authors, retailers, and readers.

The Guardian outsourced its subscription management and customer support operations to a BPO partner. This enabled The Guardian to focus on creating quality content and expanding its digital presence. The BPO provider proficiently managed subscriptions and provided exceptional customer support, resulting in increased subscriber retention and satisfaction.

Publishing Companies Outsourcing