Knowledge Center Article

7 Ways to Help Philippine Call Center Agents De-stress

By Maigne Cantos / 28 February 2018

What are the ways to help Philippine call center agents de-stress?

  1. Interact with your colleagues.
  2. Look away from the computer screen every now and then.
  3. Maximize your break.
  4. Bring some snacks.
  5. Listen to music.
  6. Give yourself a quick massage.
  7. Run or engage in physical activities.


Call centers in the Philippines offer several opportunities for jobs in Makati, among other places in the Metro. If you belong to this industry, then you probably already know that stress can be one of your most frustrating nemesis. But stress will always, always plague the workplace, whether you’re working in one of the call centers in the Philippines or in another field. Thus, it is extremely vital that you learn to manage and release your stress before it gets the better of you.

Don’t worry! There’s always a solution! Take a deep breath—you’ll certainly get through this.

Here are 7 clever ways to help Philippine call center de-stress:

1. Interact with Your Colleagues


As mentioned earlier, a lot of jobs in Makati revolve around the call center industry, which means that there are tons of you who are facing the same dilemma. Know that you’re not alone, and sometimes, talking to your colleagues and letting off some steam can help curb your stress.

Speaking to another person might seem counterproductive, especially since you probably don’t want to talk more than you have to. But this might help you in ways you wouldn’t normally imagine. Aside from releasing your negative feelings, you might also gain more insight into what you’re feeling. That is, your colleagues might give you advice or might provide you with a new perspective on what you are going through.

Plus, you’re just human. You’ll need interaction at one point. You’ll need a reminder that you’re not alone in this.

2. Look Away from the Computer Screen Every Now and Then


Your eyes need to rest too. Staring at your computer screen for an extended period of time is not just bad for your eyes; it might also give you headaches you can otherwise avoid.

If you can’t walk away from your desk for a bit, you can gaze out of your office window, or just stare at a distant object for a few seconds—preferably at something green or white. Blink your eyes multiple times and repeat as needed.

3. Maximize Your Break


Even if your break is short, make good use of it. Those few minutes are precious, and it just might be what you need to ease the strain you’re feeling.

Do whatever relaxes you the most—watch an inspiring video, catch up on social media, play a mobile game, and so on.

Just make sure that you veer away from whatever might trigger your stress. Additionally, in these few minutes, try to forget anything work-related. You deserve a break.

4. Bring Some Snacks

You definitely won’t be able to work if you’re famished. Make sure that you have a supply of non-perishable snacks with you, such as protein bars, dried fruit, juice boxes, biscuits, and so on. You’ll need something to refuel yourself.

However, refrain from eating too much, as there’s such a thing called ‘stress-eating’. And don’t stuff yourself with too many sweets, as this might cause your blood sugar to skyrocket, which clearly won’t be helping you shrink your stress levels.

5. Listen to Music


There is nothing more relaxing than listening to a soothing playlist, so make sure that you have some tracks ready just in case you feel stress out of nowhere. It can be classical music, a peaceful piano collection, or songs from your favorite artist—it’s all up to you. Listen to whatever uplifts your spirit.
Listening to music also does wonders for your body. It can lower blood pressure, decrease your heart rate, and stave off anxiety.

6. Give Yourself a Quick Massage


Use your break wisely. Rub yourself in the shoulder or neck area. Release all the tension building up inside you.

When you’re feeling extra stressful and you have the time and luxury, you can opt for massage salons in the vicinity. Be sure to treat yourself every now and then!

7. Run or Engage in Other Physical Activities


Everyone needs their dose of exercise—yes, even you.

It is not merely about losing weight, or whatever misconception you might have. It’s also about generally living a healthy lifestyle, so make sure that you slip in some time to get your blood pumping. A few times a week will do, and indulge in these workout activities as regularly as you can.

If you’re not a very active person, then walking or jogging (even stretching!) will do. You can also start slowly until your body gets the groove.
Aside from keeping you physically healthy, it’s also perfect for your mental well-being. Whenever you exercise, positive hormones are released into your body—hormones that will endow you with a sense of happiness and satisfaction.

Key Takeaway

Working in a Philippine call center, as with any other job, can sometimes be stressful. It’s vital that you manage your stress and you find ways to release it before it does the unthinkable—that is, to burn you out and hamper you from being productive.


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