RESOURCE CENTER · PITON-GLOBAL

Insights on global outsourcing.

Expert perspectives from the PITON-Global Knowledge Center — call centers, healthcare, insurance and e-commerce outsourcing in the Philippines, the world’s premier CX destination. Written for leaders making the sourcing call.

94
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Today’s Features
FEATURED AI & DATA
Agentic AI, Next-Wave Cities and Per-Outcome Pricing: The 2026 Call-Center Playbook for Manila and Beyond
Executive Overview: In 2026, the Philippines has transcended its reputation as a “low-cost destination” to become the world’s leading Global Experience (GX) Hub. Managing an estimated…
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→ TECHNOLOGY & SAAS Help Desk Social Engineering: An Identity Verification Approach for MSPs → HEALTHCARE Veterinary Phone Triage: Writing a Protocol Your Front Desk and Remote Team Can Follow → TECHNOLOGY & SAAS Writing SOC Alert Triage Playbooks That Tier 1 Analysts Can Follow → HEALTHCARE MEAT Criteria in Risk Adjustment: How to Code a Condition That Survives RADV
Latest Articles

Fresh from the Resource Center.

All Insights Call Centers & BPO Healthcare Ecommerce & Retail Insurance
CALL CENTERS & BPO 8-min read How Do Prediction Markets Protect Integrity — and Why Are They Outsourcing It to the Philippines? By industrializing surveillance. Insider-trading scandals, a 2026 Congressional probe, and a DOJ indictment have made market integrity prediction… Read article → CALL CENTERS & BPO 7-min read How Do Prediction Markets Handle AML & KYC at Scale — and Why Outsource It to the Philippines? With layered, scalable onboarding. As sanctions exposure and geo-circumvention drew regulatory fire in 2026 — even pseudonymous Polymarket… Read article → CALL CENTERS & BPO 8-min read Navigating the L&H Surge: Why 2026 Climate Patterns and Federal Deadlines Are Reshaping Open Enrollment Staffing NOAA confirms 55% probability of below-normal 2026 hurricane season. ACA open enrollment for 2027 coverage runs November 1–December… Read article → CALL CENTERS & BPO 9-min read The T-Minus 75 Blueprint: How to Deploy Temporary Licensed Agents for the 2026 Medicare Annual Enrollment Period The Medicare AEP opens October 15 and closes December 7, 2026, and the temporary licensed agents hired for… Read article → CALL CENTERS & BPO 9-min read Beyond AEP: How to Structure L&H Agent Staffing for Year-Round IEP Milestones The Medicare IEP is not a calendar event. It is a rolling, individualized 365-day flow triggered by 10,000… Read article → CALL CENTERS & BPO 11-min read The Compliant Scale: Navigating CMS and TPMO Rules in Insurance Call Center Operations Every independent agent, broker, and external call center is legally classified as a TPMO under CMS rules. A… Read article → CALL CENTERS & BPO 12-min read The New Playbook for Philippine BPO Sourcing: Navigating the 2026 Core Architecture According to 2025 CCAP and IBPAP data, 34% of Philippine IT-BPM jobs now sit outside Metro Manila. Cebu… Read article → CALL CENTERS & BPO 14-min read Human-Led AI and the AML Crisis: How Philippine Fintech Compliance Teams Triage Alerts Global financial institutions spend enormous sums each year on financial crime compliance, face AML false positive rates that… Read article → CALL CENTERS & BPO 8-min read Who Are the Best BPOs in the Philippines for Startups? The best BPOs in the Philippines for startups are rarely the biggest names—they’re right-sized specialists that take small… Read article → CALL CENTERS & BPO 9-min read Who Are the Leading HIPAA & HITRUST-Certified Healthcare Outsourcing Providers in the Philippines? The leading providers are the healthcare-specialized BPOs that are fully HIPAA-compliant and hold a current, in-scope HITRUST CSF… Read article → CALL CENTERS & BPO 8-min read How Do You Identify, Evaluate, and Select the Best Call Center in the Philippines? Align with a provider whose operational scale, vertical expertise, and technology workflows match your account size—then run a… Read article → CALL CENTERS & BPO 11-min read How Much Do Call Centers in the Philippines Charge?  As of June 2026, Philippine call centers charge roughly $8–$18 per hour fully loaded for English-language voice agents,… Read article →
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