In today’s fast paced, service-centric economy the customer has taken center stage in almost every business. Companies realize
that maintaining existing customer relationships is significantly cheaper than acquiring new ones. Corporate decision makers
also understand that exceptional customer service offers a unique opportunity for differentiation in an increasingly competitive and unforgiving marketplace.
To deliver consistent Customer Service excellence, we employ only the most experienced customer service representatives, provide comprehensive training and utilize the latest in contact-management technologies. Our Customer Care services are available across all
media and touch points.
We excel at intelligent agent-assisted service because our highly trained associates are equipped with a single data repository for all contacts.
- General inquiries
- Inbound sales (Up-Cross)
- Account activation status
- Applications/order processing
- Billing inquiries
- Change of address
- Dispute handling
- Missing, wrong and damaged goods
- Payment processing
- Product information
- More than 10 years of customer service excellence
- Dedicated 600 seat, state-of-the-art (multi-channel) contact center facility
- World-class, triple redundant inbound contact center infrastructure
- Highly skilled and experienced, English proficient agents
- Fortune 500 experienced call center management
- Industry best practices
- Highly competitive hourly service rates
- US, UK or Australian account management
- Service provider of choice for some of the world’s fastest-growing enterprises
Please contact our Business Development Team at 310-844-7805 for a free, no obligation consultation in regards to your Customer Service outsourcing needs.