CATEGORY ARCHIVE · PITON-GLOBAL

Financial Services & FinTech

Articles from the PITON-Global Knowledge Center in this archive.

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FINANCIAL SERVICES & FINTECH 7-min read First Notice of Loss Checklist: What to Capture on Every Claim, by Peril Most claims that run long were opened badly. A first notice of loss that misses one fact sends… Read article → FINANCIAL SERVICES & FINTECH 7-min read Specialist or Generalist? How Banks, Insurers and Fintechs Split Their Outsourcing Portfolio Banks, insurers and fintechs rarely buy outsourcing from one provider anymore. This is how financial institutions decide which… Read article → FINANCIAL SERVICES & FINTECH 7-min read Fintech Outsourcing Philippines: How Industry Shifts Are Redefining BPO Strategy for 2027 Agentic AI economics, a hard 2027 regulatory calendar on both sides of the Atlantic, and new money rails… Read article → FINANCIAL SERVICES & FINTECH 7-min read Fintech Outsourcing to the Philippines in 2026: What US and UK Regulators Now Expect From Your BPO Partner Real-time payments and mandatory fraud reimbursement have turned outsourcing from a cost decision into a supervisory one. Here… Read article → ARTICLES 9-min read What Impact Does Outsourcing to the Philippines Have on Cost Per Transaction? Outsourcing to the Philippines lowers cost per transaction through structural labor arbitrage, capital expenditure avoidance, process optimization, and… Read article → ARTICLES 11-min read How Should CFOs Compare FTE-Based, Transaction-Based, and Outcome-Based Pricing Models? CFOs should compare outsourcing pricing models by mapping cost predictability against operational risk, evaluating whether labor efficiency (FTE-based),… Read article → ARTICLES 10-min read How Should Business Leaders Compare Investments in Call Center Outsourcing to the Philippines Against AI and Automation Initiatives? Leaders should treat Philippine call center outsourcing and AI initiatives as complementary vectors, not mutually exclusive choices. Automation… Read article → ARTICLES 7-min read How Should Business Leaders Compare Outsourcing to the Philippines Against Automation Investments? Leaders should compare the two on total cost of ownership, deployment velocity, and process exception rates. Automation offers… Read article → ARTICLES 4-min read What is the human-to-AI ratio for high-performing Fintech support teams? After auditing live support operations across our fintech partner network, the pattern is consistent: the teams with the… Read article → ARTICLES 5-min read How Does the CREATE MORE Act Incentivize AI Investment in PH BPOs? The CREATE MORE Act (RA 12066) offsets the heavy cost of deploying agentic AI by offering 4–7 years… Read article → ARTICLES 7-min read How Do You Outsource Fraud, Scam & Platform-Integrity Operations to the Philippines? By running a signals-to-action loop with human analysts at its center. Automated systems surface fake accounts, payment fraud,… Read article → ARTICLES 9-min read How Do Prediction Markets Handle Settlement Disputes — and Why Outsource the Support to the Philippines? With a human review-and-communication layer. As volume exploded, contested outcomes did too — Polymarket logged 1,150+ disputes in… Read article →
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