CATEGORY ARCHIVE · PITON-GLOBAL

Financial Services & FinTech

Articles from the PITON-Global Knowledge Center in this archive.

96 articles
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ARTICLES 7-min read Beyond Cost Savings: How Financial Services Firms Are Transforming Customer Experience Through Strategic Outsourcing The labor saving is the easiest part of an offshore deal to measure and the least interesting part… Read article → ARTICLES 22-min read Blockchain/Crypto Support Infrastructure: Technical Excellence in Networks, Security and Digital Asset Tools The technical infrastructure and capabilities required to support blockchain and cryptocurrency operations represent one of the most sophisticated… Read article → FINANCIAL SERVICES & FINTECH 9-min read Technology, Empathy and Cost Control in Offshore Bank Contact Centers Bank contact centers are judged on more than speed, because almost every call can start a Regulation E… Read article → FINANCIAL SERVICES & FINTECH 7-min read Accelerating International Expansion Through Strategic Fintech Outsourcing to the Philippines New markets rarely fail on product; they fail on operations. Each new jurisdiction brings its own onboarding rules,… Read article → ARTICLES 8-min read Driving Lean Operations with Financial Services Outsourcing to the Philippines Shrinking margins, heightened regulatory expectations, and the relentless demand for digital transformation are forcing financial institutions to cut… Read article → FINANCIAL SERVICES & FINTECH 7-min read The Challenges of Managing Costs and Maximizing Efficiency in Fintech Managing fintech costs and efficiency gets harder as a company grows, because technology, compliance and staffing expenses rise… Read article → FINANCIAL SERVICES & FINTECH 7-min read Leveraging Philippine Operations Teams to Drive Innovation in Fintech Offshore teams drive innovation in fintech by taking over the operational work that quietly eats a product roadmap,… Read article → FINANCIAL SERVICES & FINTECH 7-min read Next-Level Fintech Customer Support: Disputes, Fraud and Chargebacks from Manila Next-level fintech customer support resolves a money problem on the customer’s chosen channel, at any hour, without creating… Read article → ARTICLES 8-min read Round-the-Clock Fintech Support in the US: Leveraging Contact Centers A card gets declined at 2 a.m. in Chicago, a wallet transfer stalls on a Sunday in Denver,… Read article → FINANCIAL SERVICES & FINTECH 7-min read Delivering Exceptional Customer Experiences Through Fintech Outsourcing to the Philippines A fintech’s customer experience is decided in a handful of moments: the first identity check, the first failed… Read article → FINANCIAL SERVICES & FINTECH 9-min read Aligning Local Expertise with Worldwide Standards: How Philippine Teams Handle Financial Compliance and Risk Financial institutions now answer to a complex web of global standards while being pushed to optimize efficiency and… Read article → FINANCIAL SERVICES & FINTECH 7-min read The Philippines’ Growing Role in BPO for the Finance Industry Finance work is one of the clearest signs of how far the offshore sector has moved beyond phone… Read article →
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