Knowledge Center Articles
How to Create a Conflict-free Workplace
How do you create a conflict-free workplace? How to handle conflict Assess the situation calmly Establish...
07/23/2019
Blog
Why it’s Important to Promote Teamwork in a Philippine Call Center
What are the benefits of promoting teamwork in a call center? Improved Communication Efficient Process Shared...
07/18/2019
How the Philippines Became the World’s Call Center Capital
How did the Philippines become and call center capital of the world? Cost-effective and efficient labor...
07/10/2019
The Use of AI in Call Centers
How is AI being used in call centers? Streamline data acquisition and processing Replace IVR Augment...
07/04/2019
How Cloud Communication Has Changed Call Center Services in the Philippines
What are the benefits of cloud communication for call centers in the Philippines? Seamless communication Remote...
06/28/2019
The Essentials of an Effective Customer-Oriented Call Center
What are the essentials of an effective customer-oriented call center? Essentials of an Effective Call Center...
06/19/2019
These 8 Stress Busters Will Make Your Job Easier and Lighter
Stress can affect everyone, whether they’re at home, school, or even at work in a Philippine...
06/18/2019
Important Qualities of a Philippine Call Center Agent
What are the important qualities of a Philippine Call Center Agent? Empathy Adaptability Patience Organization Knowledge...
06/06/2019
Reasons Why Customer Experience Should Be A Priority
What should you understand about customer experience? The customer’s perception The importance of customer experience The...
05/28/2019