RESOURCE CENTER · PITON-GLOBAL
Insights on global outsourcing.
Expert perspectives from the PITON-Global Knowledge Center — call centers, healthcare, insurance and e-commerce outsourcing in the Philippines, the world’s premier CX destination. Written for leaders making the sourcing call.
93
pages of insight
1,114
articles published
Today’s Features
Agentic AI, Next-Wave Cities and Per-Outcome Pricing: The 2026 Call-Center Playbook for Manila and Beyond
Executive Overview: In 2026, the Philippines has transcended its reputation as a “low-cost destination” to become the world’s leading Global Experience (GX) Hub. Managing an estimated…
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TECHNOLOGY & SAAS Help Desk Social Engineering: An Identity Verification Approach for MSPs
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HEALTHCARE Veterinary Phone Triage: Writing a Protocol Your Front Desk and Remote Team Can Follow
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TECHNOLOGY & SAAS Writing SOC Alert Triage Playbooks That Tier 1 Analysts Can Follow
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HEALTHCARE MEAT Criteria in Risk Adjustment: How to Code a Condition That Survives RADV
Latest Articles
Fresh from the Resource Center.
Mastering Guest Continuity: Travel Customer Experience (CX) and Guest Journeys for the Liquid-Guest Era
The 30-Second Executive Briefing Executive Summary In 2026, the travel industry is no longer competing on price alone;…
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The Blueprint for Sustainable Growth: How Philippine Customer Care Teams Build Competitive Excellence
When Canva’s co-founder made the decision to establish customer service and engineering teams in the Philippines back in…
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How to Outsource Financial Operations: A 2026 Blueprint From Fraud to F&A
The Global FinOps Crisis: Agentic Collision The 2026 financial landscape is defined by the “Agentic Paradox”: autonomous AI…
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Technical Support for Financial Institutions: A 2026 Resilience Strategy
30-Second Executive Briefing: Financial IT Help Desk Outsourcing Philippines Executive Summary In the 2026 “Instant Finance” era, a…
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Financial Services Manual Verification Outsourcing Philippines: 2026 Strategy
30-Second Executive Briefing: Manual Verification Outsourcing Philippines Executive Summary The era of fully automated “black box” finance has…
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KYC & AML Outsourcing Philippines: 2026 Compliance & Strategic Blueprint
30-Second Executive Briefing: KYC & AML Outsourcing Philippines Executive Summary As the regulatory landscape tightens under 2026 mandates…
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High-Touch Financial Services Customer Experience (CX): 2026 Strategic Blueprint
30-Second Executive Briefing: High-Touch CX for Banks and Insurers Executive Summary As global interest rates stabilize and digital-first…
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Continuous Close and CPA-Led Pods: The 2026 F&A Operational Velocity Blueprint
30-Second Executive Briefing: Finance & Accounting (F&A) Outsourcing Philippines Executive Summary As the 2026 global economy demands faster…
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Regulatory Reporting & Compliance Management Outsourcing: 2026 Governance Strategy
30-Second Executive Briefing: Regulatory Reporting & Compliance Outsourcing Philippines Executive Summary The cost of non-compliance in 2026 has…
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Financial Services Data Analytics & Management Outsourcing Philippines: 2026 Strategic Blueprint
30-Second Executive Briefing: Financial Data Analytics & Management Outsourcing Philippines Executive Summary As global financial institutions ingest billions…
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Payment Operations Outsourcing Philippines: 2026 Strategic Blueprint
30-Second Executive Briefing: Payment Operations Outsourcing Philippines Executive Summary The 2026 global payment ecosystem is defined by “Rich…
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Social Commerce and Live Shopping: How Call Centers in the Philippines Are Powering the Future of Retail
The world of retail is undergoing a seismic shift. The traditional model of brick-and-mortar stores is being disrupted…
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Page 40 of 93 · 1,114 articles published
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