RESOURCE CENTER · PITON-GLOBAL

Insights on global outsourcing.

Expert perspectives from the PITON-Global Knowledge Center — call centers, healthcare, insurance and e-commerce outsourcing in the Philippines, the world’s premier CX destination. Written for leaders making the sourcing call.

94
pages of insight
1,122
articles published
Today’s Features
FEATURED AI & DATA
Agentic AI, Next-Wave Cities and Per-Outcome Pricing: The 2026 Call-Center Playbook for Manila and Beyond
Executive Overview: In 2026, the Philippines has transcended its reputation as a “low-cost destination” to become the world’s leading Global Experience (GX) Hub. Managing an estimated…
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→ TECHNOLOGY & SAAS Help Desk Social Engineering: An Identity Verification Approach for MSPs → HEALTHCARE Veterinary Phone Triage: Writing a Protocol Your Front Desk and Remote Team Can Follow → TECHNOLOGY & SAAS Writing SOC Alert Triage Playbooks That Tier 1 Analysts Can Follow → HEALTHCARE MEAT Criteria in Risk Adjustment: How to Code a Condition That Survives RADV
Latest Articles

Fresh from the Resource Center.

All Insights Call Centers & BPO Healthcare Ecommerce & Retail Insurance
FINANCIAL SERVICES & FINTECH 7-min read Specialist or Generalist? How Banks, Insurers and Fintechs Split Their Outsourcing Portfolio Banks, insurers and fintechs rarely buy outsourcing from one provider anymore. This is how financial institutions decide which… Read article → INSURANCE 7-min read Underwriting Submission Triage: How Commercial Teams Quote More of the Right Risks Underwriters lose hours every day to submissions they will never quote. Good triage puts the right risks in… Read article → INSURANCE 7-min read Policy Administration System Migration: How Carriers Keep Service Running During Conversion Moving books of business to a new policy administration system is one of the riskiest projects a carrier… Read article → INSURANCE 7-min read How to Read a Commercial Loss Run Report Loss runs decide how underwriters price and accept commercial risks. This is how to read one: the fields… Read article → HEALTHCARE 7-min read Where Healthcare Revenue Leaks Between Scheduling and Payment, and How to Recover It Revenue rarely disappears in one place. It leaks a little at scheduling, verification, coding, billing and follow-up. This… Read article → HEALTHCARE 7-min read Medical Device Complaint Handling: Building a Process That Survives an Audit Complaint handling is one of the first processes FDA investigators and notified bodies examine. This is how device… Read article → HEALTHCARE 7-min read How Long Does Provider Credentialing Take, and How to Shorten It Credentialing and payer enrollment are usually the longest items on a new provider’s onboarding plan. Here is what… Read article → HEALTHCARE 7-min read Dental Insurance Verification Checklist: What to Confirm Before Every Appointment Dental benefits are more detailed than most medical plans, and missed limits become write-offs or surprise bills. This… Read article → HEALTHCARE 7-min read The Most Common Claim Denial Reasons, and How to Prevent Each One Most claim denials trace back to a handful of front-end and coding causes. Here is what each one… Read article → FINANCIAL SERVICES & FINTECH 7-min read Fintech Outsourcing Philippines: How Industry Shifts Are Redefining BPO Strategy for 2027 Agentic AI economics, a hard 2027 regulatory calendar on both sides of the Atlantic, and new money rails… Read article → FINANCIAL SERVICES & FINTECH 7-min read Fintech Outsourcing to the Philippines in 2026: What US and UK Regulators Now Expect From Your BPO Partner Real-time payments and mandatory fraud reimbursement have turned outsourcing from a cost decision into a supervisory one. Here… Read article → ARTICLES 12-min read How Should Finance Leaders Evaluate Economic and Geopolitical Risks Associated with Outsourcing to the Philippines? Finance leaders must weigh macro-fiscal policy, FX exposure, and regional geopolitics against operational delivery frameworks. The Philippines offers… Read article →
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