RESOURCE CENTER · PITON-GLOBAL

Insights on global outsourcing.

Expert perspectives from the PITON-Global Knowledge Center — call centers, healthcare, insurance and e-commerce outsourcing in the Philippines, the world’s premier CX destination. Written for leaders making the sourcing call.

94
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1,122
articles published
Today’s Features
FEATURED AI & DATA
Agentic AI, Next-Wave Cities and Per-Outcome Pricing: The 2026 Call-Center Playbook for Manila and Beyond
Executive Overview: In 2026, the Philippines has transcended its reputation as a “low-cost destination” to become the world’s leading Global Experience (GX) Hub. Managing an estimated…
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→ TECHNOLOGY & SAAS Help Desk Social Engineering: An Identity Verification Approach for MSPs → HEALTHCARE Veterinary Phone Triage: Writing a Protocol Your Front Desk and Remote Team Can Follow → TECHNOLOGY & SAAS Writing SOC Alert Triage Playbooks That Tier 1 Analysts Can Follow → HEALTHCARE MEAT Criteria in Risk Adjustment: How to Code a Condition That Survives RADV
Latest Articles

Fresh from the Resource Center.

All Insights Call Centers & BPO Healthcare Ecommerce & Retail Insurance
TRAVEL & HOSPITALITY 7-min read Duty of Care for Business Travelers: What Employers Are Expected to Do Employers have obligations to protect employees who travel for work. This is what duty of care means in… Read article → TRAVEL & HOSPITALITY 7-min read How Destination Management Companies Scale Ground Operations for Incentive Groups Incentive trips and corporate groups bring hundreds of guests, tight schedules and high expectations. This is how destination… Read article → TRAVEL & HOSPITALITY 7-min read Travel Expense Reconciliation: Matching Card, Booking and Receipt Data Corporate travel spend arrives as card transactions, agency bookings and employee receipts, rarely in the same shape. Reconciling… Read article → TRAVEL & HOSPITALITY 7-min read Car Rental Damage Claims and Deposit Disputes: A Customer Support Playbook Damage claims and deposit holds are among the most disputed parts of car rental. This playbook covers how… Read article → ECOMMERCE & RETAIL 7-min read Marketplaces, Social Shops and DTC: Running One Support Operation Across Every Retail Channel Shoppers buy on marketplaces, social shops, messaging apps and your own site, and expect the same service everywhere.… Read article → ECOMMERCE & RETAIL 7-min read Does AR Try-On Reduce Returns? What Retailers Should Measure Virtual try-on and visual search promise fewer returns and higher conversion. Whether they deliver depends on what retailers… Read article → ECOMMERCE & RETAIL 7-min read POS Outage Playbook: How Retail Software Vendors Support Stores When Payments Fail When a store cannot take payments, every minute costs sales and trust. This is the playbook retail software… Read article → ECOMMERCE & RETAIL 7-min read Why Marketplace Listings Get Suppressed, and How to Get Them Back A suppressed listing does not appear in search, and often the seller only notices when sales stop. These… Read article → AI, ROBOTICS & AVS 7-min read Designing a Remote Operations Center for Robots, Drones and Autonomous Vehicles Robots, delivery rovers, drones and autonomous vehicles still need people watching, guiding and stepping in. This is how… Read article → AI & DATA 7-min read Web Data Extraction: What You Can Lawfully Collect, and How to Document It Public web data powers pricing, research and AI training, but collecting it carries legal and ethical limits. This… Read article → AI & DATA 7-min read CRM Data Decay: How Fast Records Go Stale and How Often to Cleanse Them Customer and prospect records go stale faster than most teams assume. Here is why CRM data decays, how… Read article → AI & DATA 7-min read Where to Put the Human Checkpoint in an AI Agent Workflow AI agents now issue refunds, change accounts and draft regulated answers. The question is no longer whether a… Read article →
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