How Cloud Communication Has Changed Call Center Services in the PhilippinesWhat are the benefits of cloud communication for call centers in the Philippines? Seamless communication Remote...Read more
Reasons Why Customer Loyalty Needs to be NourishedWhat are the reasons to nourish customer loyalty? Repeat customers Ease of selling Word-of-mouth advertising Opportunities...Read more
The Importance of Emotionally-Captivating Experiences to BrandsWhat made emotional experience so important to brands? Humans as Emotional Beings The Power of Storytelling The Bigger...Read more
Reasons Why Customer Experience is the New BrandHow does customer experience influence your brand? Brand formation by the company The fluidity of a...Read more
Importance of Team Building in Philippine Call CentersWhat is the importance of team building in Philippine call centers? A unifying sense of purpose...Read more
Engagement Strategies to Improve Call Center CultureWhat can you do to improve your call center’s company culture? Rewards and incentives Humane performance...Read more
Ways to Boost Call Center EfficiencyWhat are some ways to boost call center efficiency? Continuous improvement training Adaptive to technology Reduce...Read more
6 Factors to Consider When Choosing Call Center SoftwareWhat should you keep in mind when deciding on a call center software? Type software Required...Read more
11 Must Know Call Center TerminologiesWhat jargon should you know if you plan on working in a call center? Automatic Call...Read more