RESOURCE CENTER · PITON-GLOBAL
Insights on global outsourcing.
Expert perspectives from the PITON-Global Knowledge Center — call centers, healthcare, insurance and e-commerce outsourcing in the Philippines, the world’s premier CX destination. Written for leaders making the sourcing call.
93
pages of insight
1,114
articles published
Today’s Features
Agentic AI, Next-Wave Cities and Per-Outcome Pricing: The 2026 Call-Center Playbook for Manila and Beyond
Executive Overview: In 2026, the Philippines has transcended its reputation as a “low-cost destination” to become the world’s leading Global Experience (GX) Hub. Managing an estimated…
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TECHNOLOGY & SAAS Help Desk Social Engineering: An Identity Verification Approach for MSPs
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HEALTHCARE Veterinary Phone Triage: Writing a Protocol Your Front Desk and Remote Team Can Follow
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TECHNOLOGY & SAAS Writing SOC Alert Triage Playbooks That Tier 1 Analysts Can Follow
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HEALTHCARE MEAT Criteria in Risk Adjustment: How to Code a Condition That Survives RADV
Latest Articles
Fresh from the Resource Center.
The Engine of OTA Operational Excellence: Back-Office Inventory and Data Management in the Philippines
The 30-Second Executive Briefing Executive Summary For Online Travel Agencies (OTAs) in 2026, the battle for the customer…
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Financial Precision for the 2026 Travel Economy: How Manila Pods Run OTA Finance and Accounting
The 30-Second Executive Briefing Executive Summary For an OTA in 2026, the finance department is no longer just…
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OTA Administration Support Outsourcing Philippines: Orchestrating the 2026 Travel Back-Office
The 30-Second Executive Briefing Executive Summary For an Online Travel Agency (OTA) in 2026, the “Front-End” booking experience…
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Managing the 2026 Travel Tech Stack: How Manila Teams Run OTA Technical and App Support
The 30-Second Executive Briefing Executive Summary For an Online Travel Agency (OTA) in 2026, the mobile app is…
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Managing OTA Travel Insurance Claims in 2026: How Offshore Teams Run Ancillary Service Ops from the Philippines
The 30-Second Executive Briefing Executive Summary For an Online Travel Agency (OTA) in 2026, selling travel insurance is…
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OTA Chargeback and Dispute Resolution Outsourcing Philippines: Protecting Your Margins in 2026
The 30-Second Executive Briefing Executive Summary In the 2026 travel economy, a chargeback is no longer just an…
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Turning “Lookers” into “Bookers” in 2026: How OTA Booking Assistance and Conversion Teams Recover Abandoned Carts
The 30-Second Executive Briefing Executive Summary The most expensive traffic for an Online Travel Agency (OTA) is the…
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OTA Customer Support Outsourcing Philippines: Omnichannel CX for the 2026 Platform Era
The 30-Second Executive Briefing Executive Summary The 2026 Online Travel Agency (OTA) landscape is defined by extreme platform…
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Airline Fraud Management & Revenue Integrity Outsourcing Philippines
The 30-Second Executive Briefing Executive Summary For airlines in 2026, the cost of fraud is more than just…
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The Operational Backbone of 2026 Aviation: What Airline Administrative Teams in Manila Handle
The 30-Second Executive Briefing Executive Summary In the 2026 aviation environment, administrative friction is the hidden enemy of…
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Achieving the “Continuous Close” in 2026: How Manila CPA Pods Run Airline Finance and Accounting (F&A)
The 30-Second Executive Briefing Executive Summary In the 2026 aviation economy, financial agility is the ultimate competitive advantage.…
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Global Continuity for the 2026 Traveler: Running a 24/7 Multilingual Airline Omnichannel Contact Center
The 30-Second Executive Briefing Executive Summary By 2026, the global airline market has reached a state of “Hyper-Connectivity.”…
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Page 35 of 93 · 1,114 articles published
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