Expert Perspectives, Market Analysis & Outsourcing Strategy
Discover in-depth articles from PITON-Global that explore the forces shaping customer experience, contact center outsourcing, AI-enabled service delivery, and the global BPO ecosystem—with a strong focus on the Philippines as the world’s premier CX destination. Our articles go beyond headlines, offering practical insights that help leaders make informed, strategic decisions.
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BPO Knowledge Management: Strategic Frameworks for Capturing, Sharing, and Leveraging Intellectual Capital
BPO Governance Models: Strategic Frameworks for Effective Oversight and Relationship Management
BPO Risk Management: Comprehensive Frameworks for Identifying and Mitigating Outsourcing Vulnerabilities
BPO Transition Management: Comprehensive Methodologies for Seamless Service Migration and Knowledge Transfer
Beyond Customer Support: Philippine Call Center Services Conquering Sales, Marketing, and R&D
What Role Does the Government Play in Philippine Call Centers?
BPO Contract Negotiation: Strategic Approaches for Developing Value-Driven Outsourcing Agreements
The Digital Workforce: How Call Centers in the Philippines Are Managing AI Agents and Human Teams
BPO Vendor Selection: Comprehensive Methodologies for Evaluating and Choosing Strategic Outsourcing Partners
BPO Governance Models: Strategic Frameworks for Effective Oversight and Relationship Management
BPO Technology Integration: Strategic Frameworks for Seamless Digital Enablement in Outsourcing Operations
BPO Quality Management: Strategic Frameworks for Building Excellence and Continuous Improvement in Outsourcing Operations
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