Business executive reviewing news coverage on a tablet in an office at night, representing PITON-Global's outsourcing commentary featured in the media and press
About Us/Media & Press
MEDIA & PRESS

PITON-Global in the News: Global BPO & CX Thought Leadership

Trade and industry press coverage featuring commentary from our CEO John Maczynski and Founder & CSO Ralf Ellspermann, filed by industry and by service line.

37
Editorial features
29
Trade publications

What does PITON-Global’s leadership say in the press?

John Maczynski and Ralf Ellspermann are quoted in healthcare, financial services, travel, retail and AI trade publications. Their commentary returns to three subjects: how AI and human teams split work inside an outsourced program, how buyers should select and audit a Philippine provider, and which compliance controls hold up in regulated work.

37 articles
Featured coverage
Ecommerce Fastlane #Ecommerce

How Will Agentic AI Impact Ecommerce Customer Support in the Philippines in 2027?

Executive commentary by John Maczynski
Related on PITON-Global
Read article on Ecommerce Fastlane ↗
Leadership in Healthcare #HealthcareBPO

Healthcare Outsourcing to the Philippines in the Era of Artificial Intelligence (AI)

Executive commentary by John Maczynski & Ralf Ellspermann
Related on PITON-Global
Read article on Leadership in Healthcare ↗
Healthcare Business Today #HealthcareBPO

Healthcare BPO Philippines: Scale-Proofing Medical Billing via the “Fractional Agentic” Model

Executive commentary by John Maczynski & Ralf Ellspermann
Related on PITON-Global
Read article on Healthcare Business Today ↗
TradersDNA #FinTech

Fintech Outsourcing Philippines: Powering the World’s Leading Crypto Trading Platforms

Executive commentary by John Maczynski & Ralf Ellspermann
Related on PITON-Global
Read article on TradersDNA ↗
RoboticsBiz #PhysicalAI

Robotics Data Annotation Outsourcing Services Philippines: The Infrastructure of Physical AI

Executive commentary by John Maczynski
Related on PITON-Global
Read article on RoboticsBiz ↗
Robotics & Automation News #SensorFusion

Image Annotation Outsourcing Services Philippines: The 3D Sensor Fusion Frontier

Executive commentary by John Maczynski
Related on PITON-Global
Read article on Robotics & Automation News ↗
HIT Consultant #HIPAA

Healthcare Outsourcing Philippines: The 7-Stage Supplier Selection Process That Protects Both Revenue and Patient Data

Executive commentary by John Maczynski
Related on PITON-Global
Read article on HIT Consultant ↗
Travel Daily News #TravelTech

Travel Outsourcing Philippines: Why Human Connection Still Wins in the Age of AI

Executive commentary by John Maczynski & Ralf Ellspermann
Related on PITON-Global
Read article on Travel Daily News ↗
Hotel Speak #Hospitality

Hospitality Outsourcing Philippines: Enhancing the Guest Experience Through AI-Powered, Human-in-the-Loop Solutions

Executive commentary by John Maczynski & Ralf Ellspermann
Related on PITON-Global
Read article on Hotel Speak ↗
Disruption Banking #Banking

Financial Services Outsourcing Philippines: The AI Hybrid Advantage

Executive commentary by John Maczynski & Ralf Ellspermann
Related on PITON-Global
Read article on Disruption Banking ↗
CXM #CX

Customer Service Outsourcing Philippines: PITON-Global on the Importance of CX in the Front- and Back-Office

Executive commentary by John Maczynski
Related on PITON-Global
Read article on CXM ↗
Estate Agent Today #RealEstate

Real Estate BPO Philippines: PITON-Global Tech-Driven Outsourcing for Superior Customer Experience

Executive commentary by John Maczynski
Related on PITON-Global
Read article on Estate Agent Today ↗

Coverage index

Newest first · 37 articles
Sep 2026Leadership in Healthcare
Healthcare Outsourcing to the Philippines in the Era of Artificial Intelligence (AI) ↗ Healthcare & Life Sciences
Apr 2026AI World Today
Data Annotation Outsourcing Philippines ↗ Technology & AI
Apr 2026Smart Data Collective
Data Annotation Outsourcing and Risk Mitigation Strategies ↗ Technology & AI
Jan 2026Healthcare Newsdesk
Healthcare Outsourcing Philippines: Navigating the AI-Driven Revolution ↗ Healthcare & Life Sciences
How we select coverage

Only editorial news mentions are included.

PRESS & MEDIA INQUIRIES

Working on a story about global outsourcing?

Our leadership is available for interviews, expert commentary, and data on the BPO, CX, and Agentic-AI landscape across our global footprint.