Knowledge Center Articles

Today's Feature

Invoice Outsourcing: Streamlining Invoice Processing Efficiently

As your business grows, handling rising invoice volumes while maintaining accuracy and compliance becomes an even more significant challenge. That’s where invoice outsourcing comes in....

Filipina call center agent smiling at her desk with a headset in a BPO office.

Today's Feature

Customer Support Outsourcing Philippines: Why It’s the Best Choice

Ever wonder why so many global brands rely on the Philippines for customer support? There’s a reason for that. The country has built a reputation...

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Today's Feature

State of Healthcare Business Process Outsourcing (2025)

Healthcare business process outsourcing (BPO) takes tedious tasks like medical billing, coding, claims processing, and data entry off healthcare providers’ plates so they can focus...

Filipino call center agents working at their desks, wearing headsets and assisting customers.

Today's Feature

Understanding the Filipino Work Ethic: A Key Component in BPO Success

When you think of a successful outsourcing partnership, what comes to mind? Cost savings? Efficiency?...

A businesswoman counting US dollar bills at her office desk, representing financial planning and business management.

Today's Feature

What, Why, How to Outsource Payroll Processing

Managing payroll in-house is a complex, time-consuming process that requires strict compliance with tax laws, labor regulations, and reporting requirements....

A magnifying glass placed over a printed data analysis report with bar charts and metrics, representing business insights.

Today's Feature

9 Metrics and KPIs for Evaluating Your Outsourced Services

Outsourcing can transform your business by reducing costs, providing specialized expertise, and scaling operations efficiently....

Today's Feature

Machine Learning in Call Centers: Revolutionizing Customer Service and Operational Processes

Machine learning is transforming the landscape of call centers by providing sophisticated tools that enhance customer service and optimize operational processes. By integrating algorithms and...

Today's Feature

Improving First Call Resolution Rates in the US

Enhancing the first call resolution (FCR) rate is a crucial objective in the customer service industry, especially in the United States, where customer expectations are...

Today's Feature

Outsourcing India: The Technological Vanguard of Global Business Solutions

Nestled amidst its rich history, diverse cultures, and vibrant traditions, India stands as a modern-day behemoth in the global outsourcing sector. Over the past few...

PITON Survey Reveals Steady Growth in PH Offshore Transaction Processing Outsourcing Service Providers

Surveys help reveal the pulse of the Philippine BPO industry. Growth, while gradual, continues unabated. PITON recently completed its first quarter survey of those in...

What Are Offshore Back-Office Services?

Back-office processing outsourcing services are strategically used to tap talented workforces to handle procedures that are traditionally internal. None of these processes are directly related...

Offshore Back-Office Processing in the Philippines: More Than Meets The Eye

With five definitive categories, offshore back-office processing proves to be more than what companies expect from them. It is confounding that so little is known...

PITON : The Reliable Offshore Call Center Outsourcing Service Provider In The Philippines

PITON does calls for small and medium-sized businesses that require only a few seats (few staffers needed on-hand) to do their marketing or answer their...

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Outsourcing Services to the Philippines

Outsourcing business processes to a BPO provider is a terrific way to produce sales and customer services relatively quickly. But for really large markets, companies...

Medical Transcription Outsourcing Services In India: A Practical Solution

PITON offers quality healthcare back office processing services to global clients. We have tied up with leading medical institutions throughout the world, which have entrusted...

Outbound Telemarketing in the Philippines Is Globally Competitive

Times are a-changing and businesses need to adapt to survive and succeed in this fast-paced, global trend of hi-technology and cutthroat competition. PITON offers up-to-date...

Offshore BPOs in the Philippines

For more than a decade now, leading global businesses have turned to offshore business process outsourcing in an effort to improve performance. Serving this bourgeoning...