CATEGORY ARCHIVE · PITON-GLOBAL

Travel & Hospitality

Articles from the PITON-Global Knowledge Center in this archive.

69 articles
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TRAVEL & HOSPITALITY 7-min read Building a Travel Disruption Surge Plan Before Peak Season Weather, strikes and system outages do not wait for staffing plans. This is how airlines, travel agencies, platforms… Read article → TRAVEL & HOSPITALITY 7-min read Car Rental Damage Claims and Deposit Disputes: A Customer Support Playbook Damage claims and deposit holds are among the most disputed parts of car rental. This playbook covers how… Read article → TRAVEL & HOSPITALITY 7-min read Travel Expense Reconciliation: Matching Card, Booking and Receipt Data Corporate travel spend arrives as card transactions, agency bookings and employee receipts, rarely in the same shape. Reconciling… Read article → TRAVEL & HOSPITALITY 7-min read How Destination Management Companies Scale Ground Operations for Incentive Groups Incentive trips and corporate groups bring hundreds of guests, tight schedules and high expectations. This is how destination… Read article → TRAVEL & HOSPITALITY 7-min read Duty of Care for Business Travelers: What Employers Are Expected to Do Employers have obligations to protect employees who travel for work. This is what duty of care means in… Read article → TRAVEL & HOSPITALITY 7-min read Overbookings From Channel Manager Sync Errors: Causes and Fixes An overbooking caused by a sync error costs a hotel the room revenue, a walked guest and often… Read article → TRAVEL & HOSPITALITY 7-min read Room Block Attrition: How Event Planners Avoid Paying for Empty Rooms Hotel group contracts let planners hold rooms at a negotiated rate, but unused rooms can still be billed.… Read article → TRAVEL & HOSPITALITY 7-min read Missed Connections on Rail-and-Air Trips: Who Rebooks, Who Pays, and How Support Should Respond Itineraries that combine trains, flights and ground transport fail at the joins. This is who is responsible when… Read article → ARTICLES 6-min read OTA Luxury Concierge & VIP Support Outsourcing Philippines The 30-Second Executive Briefing Executive Summary For premium Online Travel Agencies (OTAs) and Lifestyle Platforms in 2026, the… Read article → ARTICLES 5-min read The Core of OTA Operational Agility: Supplier, Commission and Data Administration from the Philippines The 30-Second Executive Briefing Executive Summary For Online Travel Agencies (OTAs) in 2026, administrative excellence is the “Invisible… Read article → ARTICLES 5-min read OTA Booking Modification & Cancellation BPO Philippines The 30-Second Executive Briefing Executive Summary For OTAs in 2026, the moment of truth isn’t the booking—it’s the… Read article → ARTICLES 5-min read Unified Guest Engagement for OTAs in 2026: Running Voice, Chat and Messaging From One Philippine Team The 30-Second Executive Briefing Executive Summary In the 2026 travel landscape, the phone is no longer the first… Read article →
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