CATEGORY ARCHIVE · PITON-GLOBAL

Travel & Hospitality

Articles from the PITON-Global Knowledge Center in this archive.

69 articles
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All Insights Call Centers & BPO Healthcare Ecommerce & Retail Insurance
ARTICLES 5-min read Intent-Driven Prospecting: How Manila SDR Pods Scale Travel Sales and Lead Generation The 30-Second Executive Briefing Executive Summary In 2026, the “spray and pray” model of travel sales is dead.… Read article → ARTICLES 5-min read Turning the Reservation Desk Into a Revenue Engine: Travel Reservations and Booking Management Run From Manila The 30-Second Executive Briefing Executive Summary In the 2026 travel economy, the reservation desk is no longer a… Read article → ARTICLES 5-min read Automating the Travel Back Office: GDS Sync, Commission Audits and Reconciliation From Manila The 30-Second Executive Briefing Executive Summary In the 2026 travel landscape, the speed of your back-office determines the… Read article → ARTICLES 6-min read The Global Command Center: How Manila Runs 24/7 Multilingual, Omnichannel Travel Support Front to Back The 30-Second Executive Briefing Executive Summary In the travel world of 2026, a “siloed” operation is a failing… Read article → BLOG 5-min read Mastering Guest Continuity: Travel Customer Experience (CX) and Guest Journeys for the Liquid-Guest Era The 30-Second Executive Briefing Executive Summary In 2026, the travel industry is no longer competing on price alone;… Read article → ARTICLES 6-min read The Travel and Hospitality Recovery: How Call Centers in the Philippines Are Powering the Industry’s Comeback Customer experience now decides which travel and hospitality brands win travelers back after the pandemic standstill. COVID-19 brought… Read article → ARTICLES 34-min read How AI Is Reshaping Airlines, OTAs and Hospitality: The 2026 Travel Support Guide Executive Summary Philippine outsourcing operations, powered by AI, are redefining how travel and tourism companies compete and how… Read article → ARTICLES 9-min read Expedia, Marriott and TripAdvisor: Three Service Models for Offshore Travel Support Expedia, Marriott and TripAdvisor run three very different customer operations, and each one maps neatly onto a desk… Read article → TRAVEL & HOSPITALITY 8-min read UAE Hotel Guest Service: How the Philippines Compares With Other Destinations Hotel groups in the UAE and the wider Gulf serve guests from almost every country, so deciding where… Read article →
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