Philippines on the Fast Track as World BPO Powerhouse
There’s no doubt about it. The Philippines has emerged as the world’s BPO powerhouse. The Philippine government’s target to double the country’s overall outsourcing revenues...
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Invoice Outsourcing: Streamlining Invoice Processing Efficiently
As your business grows, handling rising invoice volumes while maintaining accuracy and compliance becomes an even more significant challenge. That’s where invoice outsourcing comes in....
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Customer Support Outsourcing Philippines: Why It’s the Best Choice
Ever wonder why so many global brands rely on the Philippines for customer support? There’s a reason for that. The country has built a reputation...
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State of Healthcare Business Process Outsourcing (2025)
Healthcare business process outsourcing (BPO) takes tedious tasks like medical billing, coding, claims processing, and data entry off healthcare providers’ plates so they can focus...
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Understanding the Filipino Work Ethic: A Key Component in BPO Success
When you think of a successful outsourcing partnership, what comes to mind? Cost savings? Efficiency?...
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What, Why, How to Outsource Payroll Processing
Managing payroll in-house is a complex, time-consuming process that requires strict compliance with tax laws, labor regulations, and reporting requirements....
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9 Metrics and KPIs for Evaluating Your Outsourced Services
Outsourcing can transform your business by reducing costs, providing specialized expertise, and scaling operations efficiently....
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Machine Learning in Call Centers: Revolutionizing Customer Service and Operational Processes
Machine learning is transforming the landscape of call centers by providing sophisticated tools that enhance customer service and optimize operational processes. By integrating algorithms and...
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Improving First Call Resolution Rates in the US
Enhancing the first call resolution (FCR) rate is a crucial objective in the customer service industry, especially in the United States, where customer expectations are...
Today's Feature
Outsourcing India: The Technological Vanguard of Global Business Solutions
Nestled amidst its rich history, diverse cultures, and vibrant traditions, India stands as a modern-day behemoth in the global outsourcing sector. Over the past few...
The Philippines – Moving Up the Value Chain?
Over the years, Philippine-based BPOs have indeed effectively parlayed their strengths in attracting service buyers. Among these strong selling points are the excellent English-speaking skills of...
What’s Up with BPO (Business Process Outsourcing)?
BPO…..No, it’s not a big new international oil company. But it probably does touch your life more than you know. BPO stands for Business Process...
The Culture of Call Center Companies in the Philippines
Those who plan to set up shop in any of the call center companies’ districts in the Philippines might as well familiarize themselves first with...
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It’s Official: PH Bests India as No. 1 in BPO
December 04, 2010 Philippine Daily Inquirer / reports from Cynthia D. Balana and Lawrence de Guzman, Inquirer Research December 04, 2010 MANILA, Philippines—After challenging India...
Finding the Best Call Center Provider in the Philippines
The call center industry is successful mainly because of the many good men and women who work as call center agents, keeping their customers happy....
Business Process Outsourcing (BPO) Trends
The growth of the BPO sector is propelled by the introduction of new service offerings as well as the increasing ability to keep up with the...
The Philippines – BPO Destination Of Choice
Over the years, the BPO sector has grown exponentially, fueled primarily by strong global demands. An increased number of corporations have realized its potential to...
